➤ Trained associates on “Road to the Sale” and trained new hires, many of whom have become managers at other locations.➤ Used consultative sales approach to explore and understand customer needs and recommend relevant offerings.➤ Received letters of thanks from past customers and has continued to meet up with customers to check in post-layoff.➤ Worked deals with customers from start to finish as well as helped by buffering between the service side and their customers.➤ Helped open and train at new location in Chicago and educated customers on the sales process to realize customer retention.➤ Prepared and completed paperwork according to state guidelines and sold back-end products to customers.➤ Showed potential vehicle solutions while providing a comprehensive knowledge of vehicle operations and features.➤ Worked with sales team to achieve goals for total gross and units sold while providing exceptional customer service.➤ Served as an advocate for the dealership by sharing what makes the company the smart choice for their purchase.➤ Consulted and guided customers to the appropriate next step based on their situation, needs, and budgets.➤ Facilitated steps of the sale such as the vehicle appraisal process, taking test drives, and submitting finance applications.➤ Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.