Administrator of the primary operations database for the company, responsible for designing majorworkflows and data structures within the company, including all functions related to billing, payroll,and basic daily operations for all employees within the company. Spearheaded the team that modernized operations to meet Federal EVV standards.

Encourages data literacy and fosters a data-driven culture by collaborating with team members, communicating reports and KPIs to stakeholders, and supporting the CEO and CFO with ad hoc financial reporting. Provides 15 staff members with data extraction and analytics needs across 7+ SaaS platforms.• Increased revenue-generating service hours by 45% and employee hiring by 300%; oversaw implementation and integration of multiple SaaS platforms • Authored and distributed four comprehensive digital manuals to ensure teams were informed on company procedures, which cultivated unison among team collaborations• Enabled ROI visualization for new hires by blending two sets of systems; integrated ATS with new HRIS and aligned two older systems, which compared hiring time and costs with work efficiency • Trained 3-member senior financial and 5-member billing team on visual analytics techniques and how to use pivot tables, empowering them to execute job duties independently • Coached industry specialists on operating data analysis and graphing software, equipping them with necessary knowledge to capture data analysis on behavior factors

Defined and integrated all client workflows within CentralReach through collaborating with key stakeholders to identify ineffective procedures. Deployed training to 200 remote clients across 13 states to ensure compliance and adoption of new workflow model. Migrated manual records and outdated AR processes to a cloud-based solution for employees, optimizing reimbursement times by 2 weeks and driving reimbursement claim approvals from 85% to 97% Researched and vetted software vendors to replace outdated applications, leading to the deployment of improved technology solutions and maximizing company-wide productivity Troubleshooted and resolved issues for 15-member administration team, streamlining workflows and improving productivity Resolved primary database issues for all end-users and employees, which included assigning tasks to experts and providing individual database training during user onboarding Redesigned and automated payroll data extraction process to supply human resources with critical data Generated a new service and revenue stream through separating business functions and leveraging administrative team to provide business partners with billing and hosting servicesBuilt a company intranet to centralize information storage for policies, procedure documents, corporate and human resources forms, directory for internal and external contacts, and web forms

Created, distributed, and maintained custom employee training materials for billing file sharing system, including video tutorials and virtual demonstrations database on mobile devices.Built an internal auditing protocol, achieving 100% compliance and passing all audits for four consecutive years – enforced compliance with strict auditing regulations Digitized the process of storing client information by moving to a HIPAA-compliant secure file sharing system, and designed the protocol for appropriate file sharing and security

Oversaw a 3-member administrative team to ensure smooth operation of corporate headquarters.Coordinated with a team of 180 staff members to collect client data and verify service deliveryRestructured and improved the submission and tracking system for mandatory client signature collection procedures required by strict funding sources, preventing penalizations from funding services

Selected from thousands of candidates to participate in Japan’s most competitive government-run teaching program to educate and motivate high school students to become more confident and internationally-minded.Led the local Toyama AJET chapter as the Prefectural Representative, coordinating community support and outreach efforts to increase the visibility of foreign nationals in JapanRecruited members for a seven-person charity team to raise more than $5,000 worth of donations for the Japanese Red Cross immediately after the March 2011 Tohoku Earthquake

Process business owner-patented veterinary medication from a home office, work on-call 365 days a year to ensure fast creation and distribution of emergency medical supplies.