Matthew Dowd Email & Phone Number

Administrator of the primary operations database for the company, responsible for designing majorworkflows and data structures within the company, including all functions related to billing, payroll,and basic daily operations for all employees within the company. Spearheaded the team that modernized operations to meet Federal EVV standards.

• Encourages data literacy and fosters a data-driven culture by collaborating with team members, communicating reports and KPIs to stakeholders, and supporting the CEO and CFO with ad hoc financial reporting. Provides 15.
• Increased revenue-generating service hours by 45% and employee hiring by 300%; oversaw implementation and integration of multiple SaaS platforms
• Authored and distributed four comprehensive digital manuals to ensure teams were informed on company procedures, which cultivated unison among team collaborations
• Enabled ROI visualization for new hires by blending two sets of systems; integrated ATS with new HRIS and aligned two older systems, which compared hiring time and costs with work efficiency
• Trained 3-member senior financial and 5-member billing team on visual analytics techniques and how to use pivot tables, empowering them to execute job duties independently
• Coached industry specialists on operating data analysis and graphing software, equipping them with necessary knowledge to capture data analysis on behavior factors

San Francisco Bay Area

Defined and integrated all client workflows within CentralReach through collaborating with key stakeholders to identify ineffective procedures. Deployed training to 200 remote clients across 13 states to ensure compliance and adoption of new workflow model. Migrated manual records and outdated AR processes to a cloud-based solution for employees.

San Francisco

Created, distributed, and maintained custom employee training materials for billing file sharing system, including video tutorials and virtual demonstrations database on mobile devices.Built an internal auditing protocol, achieving 100% compliance and passing all audits for four consecutive years – enforced compliance with strict auditing regulations.

San Francisco, CA

Oversaw a 3-member administrative team to ensure smooth operation of corporate headquarters.Coordinated with a team of 180 staff members to collect client data and verify service deliveryRestructured and improved the submission and tracking system for mandatory client signature collection procedures required by strict funding sources, preventing.

Selected from thousands of candidates to participate in Japan’s most competitive government-run teaching program to educate and motivate high school students to become more confident and internationally-minded.Led the local Toyama AJET chapter as the Prefectural Representative, coordinating community support and outreach efforts to increase the visibility.

Process business owner-patented veterinary medication from a home office, work on-call 365 days a year to ensure fast creation and distribution of emergency medical supplies.

Bachelor Of Arts (B.A.), Philosophy

Education record