Dow Lynch Email & Phone Number

Pembroke, Ma, Us

Author and maintain all Business Rules for ESG’s TMS clients, trading partners, and markets which allow for custom modifications of TRX data based on a series of conditions and criteria passed down from TMS Delivery.• Sustain upwards of 4,100 rulesets and 22,300 individual rules across all TMS Client/TP relationships and all Markets.• Built and deployed more than 29% of all AEGIS parts created in 2017, consisting of Rule Sets, Rule Associations, TRX Maps, SQL Scripts, and Reports• Produce TRX Maps for processing copied transactions to allow for different Transaction Types and customization of field values.• Design and generate client transaction reports, to provide key analytics and metrics for transactions with Trading Partners• Support Production staff in diagnosing root-cause analysis and triage of issues encountered in Production transactions.• Mentor TMS Delivery in the creation of requirements by crafting their requests to drive toward the expected solutions

Develop and maintain a homogenous internal environment for clients investing in theemerging competitive energy market across multiple domestic jurisdictions by identifying,designing and testing system requirements based on individual market transactionstandards.* Created and enacted Certification and Integration Testing Plans for more than 200Client/Trading Partner relationships in over 15 different Gas and Electric markets withunique data formats. * Performed design, development and testing processes for 80 energy retailers duringsystem upgrades in the TX, CA and OH regions to integrate internal processes with theongoing market changes.* Reacted to daily Production issues by identifying the root cause in failed requirementsand/or systems, and collaborated with developers to identify corrective action to driveproblem to resolution.* Validated all relevant IT based programming fixes to ensure compliance with existingbusiness requirements.* Built in-house proprietary application to serve as a repository and editing tool forBusiness Rules that ensure proper handling of transactions on individual basis.* Trained and educated peers on company and jurisdictional practices to build team depthand extend coverage for clients.

Led Data Quality and Business Process Assurance efforts for new and existing products, processes, and applications within the $2.1 billion Retail Small-to-Medium Business product portfolio.

Managed $2 million account for Sky Courier, a subsidiary of DHL/Airborne Express, providing on-site distribution services for Dade Behring’s emergency shipments

Managed operations staff of 30 employees including scheduling, interviewing, and payrollProvided customer service and support in the form of service orders, problem solving, pricing information, and distribution strategies

Bachelor Of Science, Political Science

Masters Certificate, Project Management