Andy Downing Email and Phone Number
Seasoned Technology professional with over 25 years in the tech sector, specializing in IT Service Management underpinned by ITIL frameworks. Proven expertise in managing IT service transformation projects across banking, telecoms, and real estate sectors. A strategic thinker with a hands-on approach, adept at driving multimillion-dollar projects and deploying innovative technology solutions. Recognized for effectively leading Service Management Teams and Incident Management Teams, demonstrating exceptional skills in enhancing service delivery, operational excellence, and business continuity.
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Project ManagerJll Jul 2024 - PresentLondon Area, United Kingdom• Directed the ITIL Process Knowledge Transfer project between Managed Service Providers, establishing core ITIL processes to facilitate a seamless transition amid challenging handover conditions.• Managed the audit response for configuration management. Successfully led a six-month project to populate the ServiceNow CMDB following a failed audit.• Led the configuration of essential tools and processes to maintain operational continuity with minimal disruption for global IT teams. -
Service ManagerPacific Life Re Jan 2020 - Jan 2024Singapore• Led IT service initiatives and technology projects, enhancing risk management frameworks.• Developed and implemented DR, BCP, and BCM strategies, significantly improving resilience and recovery capabilities.• Led the IMT, demonstrating effective crisis management during critical incidents and achieving audited improvements in system resilience.• Managed Service, Project, and Vendor Management across APAC, ensuring regulatory compliance and optimizing operational efficiency. -
Service ManagerCushman & Wakefield Jan 2018 - Jan 2020Singapore• Directed IT service delivery for 50,000 users, completing a successful platform and VC migration 20% ahead of schedule.• Managed service and vendor relationships, achieving a 95% satisfaction rate.• Enhanced DR strategies for Infra and Support, ensuring global standards compliance. -
Operations ManagerStandard Chartered Jan 2015 - Jan 2018Singapore• Managed global technology service operations, leading a successful cloud migration for HR services, increasing process efficiency by 40%.• Ensured robust DR and BCP systems for HR, Legal, Finance, and shared services. -
Project ManagerJ.P. Morgan Jan 2014 - Jan 2015Singapore• Led a global support team of 90, improving service desk solutions for 260,000 users, reducing response time by 25%.• Ensured comprehensive DR and BCP strategies for a global service desk. -
Service ManagerBny Jan 2012 - Jan 2014Singapore• Oversaw APAC service management, implementing a Service Improvement Program that elevated service quality by 20%.• Ensured alignment of DR strategies with global regulatory requirements. -
Service ManagerBarclays Jan 2004 - Jan 2012Uk & Singapore• Managed global VIP and executive support functions, enhancing service quality.• Ensured premium service continuity and robust DR strategies for white glove clients globally.• Achieved a 15% reduction in operational costs through cost-saving strategies for retail banking in MENA. -
Front Office SupportVarious Companies Jan 1999 - Jan 2004London Area, United Kingdom• Provided front office support at AT&T, Arab Bank, Kuwait Investment Office, and Deutsche Bank, consistently recognized for outstanding service efficiency and customer satisfaction.
Frequently Asked Questions about Andy Downing
What company does Andy Downing work for?
Andy Downing works for Jll
What is Andy Downing's role at the current company?
Andy Downing's current role is Change Evangelist & Passionate Strategic Asset.
Who are Andy Downing's colleagues?
Andy Downing's colleagues are Swati Talwar, Magdalena Nedza, Ronald Laws, Florian Sievers, Mia Monzello, Sandra Hertelendy, Ludo Aaryan.
Not the Andy Downing you were looking for?
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1royallatin.org -
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Andy Downing
Regional Director And Regional Sector Lead For Manufacturing, Logistics And WarehousingSheffield1fgould.com1 +447887XXXXXX
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Andy Downing
Dymock2talktalk.net, bedford.gov.uk
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