•Manage 42 Healthcare clients totaling over $40MM in Annual Recurring Revenue.•Maintained exemplary customer satisfaction marks to align with Workday's 95% satisfaction metric.•Established trusted advisor relationships with executive teams and day-to-day contacts who administer Workday.•Ensure customers are achieving value from Workday products and services they have invested in.•Improved overall customer experience and wellbeing by monitoring client health, driving adoption, producing customer programs, providing billable services, and acting as an escalation point customer issues.•Leveraged improved customer satisfaction to increase participation in Workday Customer Reference Program, specifically among Medium Enterprise customers.•Work closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.•Participate in sales cycles with customer base to expand their footprint within the Workday platform.•Accomplish quarterly objectives related to uplifting ACV and expanding client utilization of the Workday platform. •Partner with clients to facilitate annual business reviews to evaluate business objective execution from the prior year; set new business objectives for the year to come.•Advise on best-practice suggestions across the platform for clients in production.•Serve clients as a first tier of support & expertise across all functional areas of the Workday Platform including, but not limited to; Supply Chain, HCM, Finance, Payroll.

• iCIMS ATS System Administrator• Project Lead for iCIMS Deployment• Manage ongoing vendor relationship between Nationwide Children's and iCIMS• Design & implement innovative workflow improvements to enhance user experience• Facilitate management training sessions when staffing workflow efficiencies are implemented• Analyze, develop and implement information system projects and reports, which support the Human Resources Department, and ultimately the internal and external stakeholders• Implementation, testing, training, problem-resolution, auditing and data analysis of all HR information, including customer follow-up• Develop complex reports and SQL queries on an as needed basis to provide HR data for management, surveys and other hospital staff as necessary• Provide immediate technical assistance, training, and problem resolution whenever possible on the various HRIS systems, including iCIMS ATS, Lawson LTM (ERP), Lawson HCM (S3)• Manage and conduct organizational, job, supervisor and position structure changes• Maintain position budget within HCM (S3) system• Manage and conduct position budget training for management and administrative staff on regular intervals• Maintains working knowledge of HR application functions based on current versions. Consults with Director, Payroll & HRIS, and Information Services in the design and implementation of systems related to Human Resources processes• Possesses HR Admin role within Lawson LTM and approves daily transactions related to new hires, transfers, promotions, terminations, work assignment changes, and some pay changes• Maintain current knowledge of all HRIS systems as they relate to Human Resources functions and development of system controls.

• Coordinate and implement the recruitment, screening, referral and placement of qualified candidates to meet hospital staffing needs.• Participates in career days and conventions: Travels as necessary to facilitate recruitment of personnel. Develops and maintains relationship with external employment sources such as high schools and colleges.• Act as a resource for both employees and managers to facilitate solutions of employment related problems.• Engage in community outreach activities such as mentor programs and career development opportunities through the hospitals renowned Healthy Neighborhoods Healthy Families initiative• Analyze, develop and sustain dedicated recruitment strategies with department managers and service line administrators to decrease turnover while meeting other department-specific metrics• Interview, evaluate and refer applicants for vacancies. Check references and supervise any appropriate candidate testing.• Monitor personal hiring metrics in addition to diversity metrics set by leadership

• In conjunction with Recruiters, identify and screen candidates for employment; conduct telephone screening and interview applicants; assess qualifications and provide notes and recommendations to Recruiter. • Coordinates interview schedules and kick-off meetings for Recruiters and hiring managers/supervisors utilizing Microsoft Outlook • Manages applicant tracking system, Lawson; reviews for accuracy; processes, screens, and forwards applications through the system; facilitates transfer process for internal candidates; posts positions from requisitions received by Recruiters. • Processes new hire paperwork; enters data into HRIS system; cross checks for re-hired employees; enters information into new hire orientation database.• Researches and sources candidate leads and referrals; conducts internet and/or research to identify potential candidates, referral sources, market intelligence, and information relevant to recruiting efforts. • Initiates reference checks. • Prepares new hire packets and drafts new hire letters. • Provides coverage for telephone inquiries, employment verification, criminal background checks. • Reviews employment applications and requests information as necessary (i.e. I-9 forms, etc.) to ensure completeness. Answers questions regarding open positions.

• Configured school mailing address database which accounted for hundreds of school districts throughout 32 counties in Ohio• Coordinate Summer Scientist Education Series including developing introduction for all guest physician speakers as well as introducing each guest speaker to the audience and wrapped up the lecture by writing and delivering a closing message.• Initiated and implemented process improvement for evaluation collection using Google Forms saving time of calculating response totals.• Assisted with coordination of Nationwide Children's Hospital 28th Annual CELIAC conference by finding and contacting potential gluten-free food vendors to participate. Tracked participation confirmations and denials in a dedicated excel spreadsheet• Produced 8 seasonal on-hold messages for Education Department telephone line and determined the reading level associated with each message using the Gunning Fog Reading index to achieve organization standard.• Assist writing staff with updating Helping Hands patient education material