Joy Downing Email & Phone Number

United States

Cleveland/Akron, Ohio Area

Facilitate new hire Onboarding and training sessions. Design and update training manuals as needed. Work with various departments to perform training needs assessments.

Cleveland/Akron, Ohio Area

Use internal eligibility screening system to conduct phone interviews with Medicaid HMO members to determine potential eligibility for SSI/SSDi programs.

Cleveland, OH

- Built and maintained call quality monitoring system for SSDi and SSI enrollment service line- Responsible for organizing, maintaining and ensuring compliance for dual-eligible service line correspondence. Worked with CMS, Corporate Compliance Officer, vendors and clients as needed.- Developed and facilitated training sessions for disability enrollment.

- Managed team of up to 22 individuals working in-office to assist dual-eligible Medicare Advantage plan members to enroll in medical assistance programs- Responsible for employee schedules, goals, inventories, caseload assistance, discipline, development and account audits- Worked with Service Line Manager and Vice President of Operations to develop.

- Ensured center met state standards- Hired and supervised staff in daily activities- Maintained budget, ordered supplies, worked with vendors- Enrolled children in program and maintained positive family relationships