Funmi Idowu-Solano Email & Phone Number

United Kingdom

London, England, United Kingdom

Ascot, England, United Kingdom

Lead prospective client onboarding while responding to any inquiries received via live chat, email, and social media engagement. Identify and analyse client complaints and problems in order to resolve and mitigate them. Uncover and fulfil customers’ preferences and requirements by facilitating the compliance team with all tasks involving KYC.Enhanced overall user experience by reporting potential bugs, transactional, and experience concernsto CX team members.

Nigeria

Directing operations from conception to completion and publication, hence increasing sales forecast by 8%over the next three years via brand exposure.Liaising with suppliers, attending various industrial events, building, and maintaining strategic relationships with local and international vendors.Agrees with customers on the acceptance criteria for project products to be delivered.Providing project assurance, ensuring that business and user interests are safeguarded.

Oversees all aspects of the customer service experience to troubleshoot processes and procedures and make improvements of customer service quality.Maintains confidentiality regarding personnel information and customer financial data.Implements effective processes and solutions for customer service representatives to interact with customers via inbound calls.Evaluate students accounts to explore solutions through Knowledge-Base that assist students and sponsors in attaining financial funding and loan application.

London, England, United Kingdom

Coordinating pick up of specialist products within the UK for freight and shipment deliveries to international customers.Monitoring risk in the delivery of specialist products to customers from London to international locations.Scheduling and planning customer deliveries once rebased from custom.Performing inventory checks, responding to customers enquiries in a timely fashion, solving issues, and escalating risks.

Lagos, Nigeria

Key member of the creative team that successfully designed the Spring/Summer 2017 & 2018 collection which featured in Heineken Lagos Fashion Week and surpassed the forecasted sales.Anticipated consumer trends by conducting market research.Assisted product delivery via selecting, negotiating, ordering, and purchasing consumables needed for theoperations.Performing various function including, in-house store manager, showroom organisation and maintenancesupport, stockist liaison, and day-to-day production manager.

48, Rue De Miromesnil 75008 Paris · France

Fashion Dresser Internship March 2016-August 20162016 Fashion Week Dresser for designers such as Hood By Air, Veronique Branquinho & Rick Owen.Successfully supported models with dressing in time to get on the runway. Created and maintained logs and records of garments and accessories used for the Fashion Show.

Twickenham, United Kingdom

Responsible for reviewing documents, performing data entry work, and compiling files in preparation for weekly reports.Handled a variety of administrative duties, including calendaring, diary management, PowerPoint presentations, excel spreadsheet, and word reports.Adhered to an organisational adopted communication management approach via coordinating and planning meetings with stakeholders.Scheduled teamwork activities; provided accommodations for members within project teams.

Vauxhall, England, United Kingdom

Coordinated a flagship show ‘Naija Bites’, and secured international suppliers, hence increasing the viewership per episode in West Africa.Created budget plans and financial summaries using excel for pre-production and post-production stages.Sourced, and negotiated subfactors concerning the overall cost of operations and sponsorshipcollaborations while adhering to industry standards.Coordinated production team, administered payroll, oversaw the procurement of operations consumables.

Fashion Design, Fashion/Apparel Design

Garment Construction And Pattern Cutting

Postgraduate Diploma, Public Relations And Marketing Communications

Ba Hons, Media Communications And Society