Program Manager for Agile Defense Win10 AFRC MAJCOM and AFSOC MAJCOM. Coordinating migration of Windows 10 for Air Force Reserve Command and Air Force Special Operations Command at 13 Air Force bases.

Supporting Air Force Enterprise Remedy system EITSM. Provide administration support for BMC Remedy 7.1 Enterprise system. Monitor and update software applications for 45 Windows 2003 & SPARC Enterprise M5000 servers Oracle servers. Coordinate and assist in hardware maintenance upgrades, software patching & JAVA updates. Coordinate failovers to Coop site in Colorado. Assist Developers on uploading foundation data changes, testing upgrades and application modifications in remote lab. Utilize BIG-IP F5 load balancers and VMware vSphere applications to assist in analyzing and troubleshooting connectivity issues. Provide weekly status and metric reports to supervisors.

Computer Systems Analyst III(Remedy) providing engineering support for EITSM system deployed throughout the AFNet working onsite at Langley AFB, Hampton VA. Provide administration support for BMC Remedy 7.1 Enterprise system. Monitor and update software applications for 34 Windows 2003 & Oracle servers. Coordinate and assist in hardware maintenance upgrades for SPARC Enterprise M5000 servers. Utilize BIG-IP F5 load balancers and VMware vSphere applications to assist in analyzing and troubleshooting connectivity issues. Provide weekly status and metric reports to supervisors.

Coordinated migration of 2600 user accounts and data from JFCOM legacy networks to new Pentagon JSIN networks. Setup automated email forwarding rules. Provided solutions to problems and created reports to assist in tracking migration. Trained government staff in processes I established for account migration. Upgraded Remedy servers with current JAVA versions. Assisted government personnel understand workflows and functions of Remedy 7.

Responsible for implementation of BMC Remedy 7.6. Established & configured 4 virtual servers, 2 ARserver application servers and 2 Mid-Tier web servers. Installed BMC ITSM Suite software applications. Conducted data gathering workstations, analyzed information and created data import spreadsheets. Developed import forms and workflow filters. Provide Remedy administration, update Remedy CTIs (Category/Type/Item), and service desk procedures. Analyze Remedy trouble ticket data and provide statistical reports for Command staff briefings. Imported inventory assets from Oracle database to Remedy. Provided training for managers, support technicians and service desk staff. Provide guidance for automation of other systems inputs into Remedy Action Request system. Act as liaison for JFCOM Service desk/Account Maintenance to report network wide problems plus identify solutions to engineering work centers. Co-chairman on JFCOM Configuration Change Management board. Conduct weekly meetings to coordinate network maintenance projects. Ensure Network System Advisories are issued to all JFCOM personnel on major network scheduled & emergency outages. Developed & manage SharePoint website for JFCOM Helpdesk.

Assigned to assist in development and implementation of special projects for Joint Forces Command Global Network Control Center. Presently working as Remedy Administrator developed and implemented workflow processes, Remedy CTIs (Category/Type/Item), and helpdesk procedures. Analyze Remedy helpdesk data and provide statistical reports for Command staff briefings. Provided training for managers, support technicians and helpdesk staff. Provide guidance for automation of other systems inputs into Remedy Action Request system. Act as liaison for JFCOM Helpdesk/Account Maintenance to report network wide problems plus identify solutions to engineering work centers. Co-chairman on JFCOM Configuration Change Management board. Conduct weekly meetings to coordinate network maintenance projects. Ensure Network System Advisories are issued to all JFCOM personnel on major network scheduled & emergency outages. Working on establishing SharePoint website & procedures for Configuration Change Requests submissions. Supervisor for JFCOM Helpdesk and Account Maintenance personnel.