Monica Doyle Email & Phone Number

Monmouth, Illinois

• Successfully marketed and sold industrial products to businesses and consumers including wood pallets and components.• Expertly guided customers through product selection, negotiating prices and terms to meet their specific requirements.• Proactively engaged with new and existing clients, fostering sustainable customer relationships and converting leads into sales.• Collaborated with cross-functional teams to expand product offerings and explore new markets and customer bases.• Enhanced industry knowledge and customer service skills by participating in trade shows, staying abreast of the latest trends.• Worked closely with the transportation team to ensure seamless and efficient delivery of products from vendors to customers.• Notable Achievement: Secured 5 new clients during tenure, demonstrating effective client acquisition skills.

Monmouth, Illinois

• Provided expert guidance to customers on selecting banking services tailored to their needs, managing their accounts, including opening, closing, and overseeing transactions.• Efficiently addressed and resolved customer issues related to banking services and account management.• Cultivated lasting relationships with clients, cross-selling products and services, and referring them to in-house specialists.• Executed a range of administrative tasks with precision, including data entry, phone support, and bank account reconciliation.• Notable Achievements:o Chosen by branch leadership to reconcile various high-priority, in-house bank accounts.o Selected to serve as an Advisor to the IT Team as they designed and implemented the bank’s new internal portal system.

• Skillfully recommended clothing options to clients through an online catalog, acquiring new clients through active engagement.• Diligently managed a CRM sales program to effectively track leads and maintain communication with existing clients.• Traveled monthly to the Chicago clubhouse to provide personalized service to top clients.• Notable Achievements:o Consistently achieved monthly sales quotas with a high keep rate and average transaction size surpassing company averages.o Promoted quickly due to delivered results, merchandising and styling expertise, and exceptional customer facing skills.

Chicago, Illinois

• Successfully developed a robust client portfolio, driving revenue growth and delivering an unparalleled customer experience.• Conducted personalized appointments both in the clubhouse and at clients' homes, providing exceptional wardrobe support.• Notable Achievements:o Selected by executives for an exclusive training workshop in NYC as well as for the internal Custom Sales Training program.o Maintained a merchandise keep rate above the company average, demonstrating an understanding of client preferences.o Consistently ranked in the top 25%, securing a spot in the top 3 of the tenure sales report, and regularly meeting sales quotas.o Contributed to the CRM sales program by collaborating with IT to revamp the client onboarding processes.

Americas, Europe, Asia, Africa, Russia

• Provided support to the District Visual Manager on various special projects within the local market.• Led multiple visual display projects, liaising with both store and corporate teams to execute projects on time and within budget, including managing fixture placement and making necessary adjustments to plan-o-grams.• Managed window and interior displays, visual merchandising, mannequin styling, and strategic placement of fixtures.• Notable Achievements:o Selected by leadership to travel globally to open new stores and oversee store remodeling projects, successfully executing roughly 125 visual projects ranging in size from 5,000 to 100,000 square feet in 5 years.o Served as Main Point of Contact with franchise partners in the Middle East and Far East Asia, ensuring visual consistency and conducting annual store visits.o Recognized with 2 promotions as a result of achieving significant results, demonstrating visual merchandising and styling proficiency, and exhibiting exceptional project management skills.

Chicago, Illinois

• Collaborated closely with the District Visual Manager in the strategic planning and implementation of seasonal floor rearrangements, including display setups and product placement.• Actively participated in corporate meetings, contributing to the development of seasonal visual guidelines for the entire company and supporting the launch of five new locations in North America.• Notable Achievements:o Played a key role in designing and executing seasonal window and interior displays for 5 high-profile stores, efficiently sourcing materials and preparing budget proposals for each seasonal display.o Conducted training sessions for in-store Merchandisers, focusing on mannequin styling and adherence to display standards.o Honored with the Oak Street Design's Summer Window Contest "Best Overall Theme" award for two consecutive years, showcasing exceptional creativity and visual merchandising skills.

Chicago, Illinois

• Efficiently organized and actively participated in seasonal floor reconfigurations, conducted daily merchandising adjustments in response to sales trends and inventory levels, and executed weekly updates of window displays.• Assisted external stylists on various projects for prominent media outlets including ABC, WGN, and The Chicago Tribune.• Notable Achievements:o Played a significant role in the launch of 8 new locations across North America.o Selected by leadership to participate in an exclusive workshop led by Forever 21’s Creative Director.o Served as local district visual merchandising SME for mannequin styling, ultimately being awarded 2 flagship locations.o Spearheaded the styling for a "Sex and the City" themed fashion show broadcasted on WGN Morning News.

Chicago, Illinois

• Assisted in showroom operations, including merchandising, sales, and manufacturer updates to staff, vendors, and buyers.• Notable Achievement: Contributed to the design of the Stylemax tradeshow booth including visual displays and marketing.

Chicago, Illinois

• Managed Retail Staff of 20-25 employees.• Executed Window Displays and Directed Seasonal Floor Moves Ensuring Proper Placement of Marketing, Displays and Merchandise.• Tracked Sales and Completed Reactive Merchandising Based on Inventory. • Notable Achievement: Became Point of Contact to Other Chicago Location for Visual Merchandising Guidelines and Conducted Store Visits.

Orlando, Florida

• Oversaw the daily retail operations for 12 stores with a combined annual revenue of up to $25M and leading a team of 200.• Streamlined inventory management, internal communication processes, and visual merchandising strategies for greater efficiency.• Monitored labor budgets to optimize staff allocation and collaborated with the Merchandising team on product placement.• Notable Achievement: Rapidly advanced within Disney as a result of achieving significant operational and leadership results.

Orlando, Florida

• Established and managed point of purchase displays, and regularly visited sister resorts (such as Hilton, Marriott), fostering strong relationships so they would prioritize Disney promotions over other Orlando attractions.

Bachelor Of Arts (Ba), Retail Merchandising; International Concentration, Minor In Marketing & Spanish

Activities and Societies: Gamma Phi Beta Sorority | Intern at Greek Creations

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