Susan D. Email & Phone Number

Lead and collaborate with a team of talented community bankers dedicated to providing our customers caring, knowledgeable service that not only helps them reach financial goals but creates friendship and trust. Focused on implementation of strategic objectives that increase revenue and reduce cost to achieve positive economic outcomes and ensure long term growth for a 1.8 billion dollar top performing community bank. Specialize in branch transformation strategies that leverage technology to achieve growth and profitability and provide convenient banking options. Passionate about creating positive environments that foster customer and employee engagement for a top workplace company.

Chair Program CommitteeActive in Parent Policy Council

Led brand development and retail growth of a $400 million multi-line business unit comprised of 36 locations in Southeastern Wisconsin. Managed four regions with six direct reports. Created sales and service delivery channels that built relationships and differentiated customer experiences. Designed and executed innovative marketing strategies to grow business in a mature market. Authored and implemented technical training and career enrichment programs. Developed and executed business expansion and relocation strategies. Planned and managed annual budgets up to $40M. Achieved profitability goals by implementing revenue generating and expense reduction strategies. Developed and managed operational procedures to streamline processes and maintain audit control.

Fostered successful work environments to promote sales and service development for a business unit consisting of 18 to 22 locations in Milwaukee, Racine, and Kenosha counties, the Fox Valley and Northern Illinois. Hired, trained and developed high-caliber front-line, management and support staff. Set and achieved annual sales goals. Assisted in annual budget planning process. Created and implemented effective sales, service and marketing campaigns. Designed and managed incentive programs. Developed operational and sales strategies to drive change and support merger of divisions. Collaborated on location, design and build of expansion and relocated facilities. Facilitated employee and customer relationship development to support merger and closure strategies. Initiated workplace involvement with community groups.