Implemented, maintained and upgraded systems and networkSupervised helpdesk operations and equipment ordering for 9 company locationsManaged  Service desk and all unresolved ticketsProvided level 2 and 3 technical support to customers via phone, remote and deskside visitsTrained new technicians on client specific applications, policies and proceduresCollaborated with directors and managers to create better processes for team management and ticket resolutionAdministered user profiles in Azure Active Directory, Active Directory, Office 365, Fortinet, Abnormal, Sentinel, Mimecast email security and PRTG network monitorCreated and Modified users in Avaya site adminAdministered Papercut Print servers and SharePoint Admin centerServed as first point of contact for technical support.Monitored projects and  progress by coordinating with team members to ensure its completion within established deadlines