Donna Page Email & Phone Number

Rochester, Ny, Us

Raleigh-Durham, North Carolina Area

Manage a national team of Customer Success Managers. Develop master strategy to provide support to existing customers. Successfully develop long-term relationships with partners by connecting with key business stakeholders. Provide value added solutions with both new and existing platforms and services. Act as a liaison between partners and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to partner needs. Structure and negotiate… Show more Manage a national team of Customer Success Managers. Develop master strategy to provide support to existing customers. Successfully develop long-term relationships with partners by connecting with key business stakeholders. Provide value added solutions with both new and existing platforms and services. Act as a liaison between partners and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to partner needs. Structure and negotiate contracts. Identify areas for continued process improvement of partner solutions. Continue to improve implementation processes to ensure success. Show less

Lancaster, Ny

Successfully manage the daily maintenance of pharmacy software packages. Create test plans and test software upgrades of software packages. Provide solutions to issues that arise with the pharmacy business and develop processes within the software that address their needs. Coordinate and prioritize issues between Pharmacy software vendors and Ahold. Conduct audits on drug setup, cost updates, and associate access to the pharmacy dispensing application, to ensure compliance with HIPAA and… Show more Successfully manage the daily maintenance of pharmacy software packages. Create test plans and test software upgrades of software packages. Provide solutions to issues that arise with the pharmacy business and develop processes within the software that address their needs. Coordinate and prioritize issues between Pharmacy software vendors and Ahold. Conduct audits on drug setup, cost updates, and associate access to the pharmacy dispensing application, to ensure compliance with HIPAA and internal audit. Effectively support ordering application to ensuring 500+ pharmacies purchase the preferred product to maximize profitability and maintain accurate inventory levels. Show less

Lancaster , Ny

Led a team of 5 associates. Developed processes to ensure Health & Beauty Care, General Merchandise, Pharmaceutical and Seasonal products were setup in systems to allow products to transitions seamless from warehouse receiving to the end customer at the store. Supported Pharmacy host applications. Managed performance of associates in data integrity and pharmacy areas. Audited accuracy and timeliness in regards to item setup, pricing, and general maintenance to reduce errors. Interfaced with… Show more Led a team of 5 associates. Developed processes to ensure Health & Beauty Care, General Merchandise, Pharmaceutical and Seasonal products were setup in systems to allow products to transitions seamless from warehouse receiving to the end customer at the store. Supported Pharmacy host applications. Managed performance of associates in data integrity and pharmacy areas. Audited accuracy and timeliness in regards to item setup, pricing, and general maintenance to reduce errors. Interfaced with distribution center personnel to resolve receiving or slotting discrepancies. Manage the Central Prescriber database and worked with HMS to correct any errors found. Show less

Buffalo/Niagara, New York Area

Managed up to 20 associates responsible for maintenance, testing and documentation of pharmacy systems. Worked to negotiate with PBMs and other insurance providers. Managed insurance contracts for 100+ stores in NY, OH, and PA. Researched Managed Care reimbursement issues. Maintained pharmacy licensures. Created process plan and implemented conversion of 78 Finest Pharmacies to Tops Markets. Implemented a successful transition to Zadall Pharmacy System and supporting applications that met… Show more Managed up to 20 associates responsible for maintenance, testing and documentation of pharmacy systems. Worked to negotiate with PBMs and other insurance providers. Managed insurance contracts for 100+ stores in NY, OH, and PA. Researched Managed Care reimbursement issues. Maintained pharmacy licensures. Created process plan and implemented conversion of 78 Finest Pharmacies to Tops Markets. Implemented a successful transition to Zadall Pharmacy System and supporting applications that met deadline and retained employee base. Created and analyzed retail pricing and gross profits for Tops Pharmacy Department Show less

Conduct both classroom and individual training for all Rite Aid applications (Front office and Pharmacy). Held division meeting to discuss upcoming system changes and requirements. Preformed troubleshooting for both hardware and software issues. Provide help desk support.