Douglas Palermo Email & Phone Number

Verona, Pa, Us

Sunnyvale, California, Us

Sunnyvale, California, Us

PROFESSIONAL EXPERIENCE-Assists in the Interviewing of potential Support Representative Candidates-Creates Efficiencies around redundancies, by looking at how processes can be improved and implemented-Assists in the training and mentoring of new hires. -Continually seeks out advice from leadership and peers on how to improve technical and professional abilities-Trains customers on best practices and operation of Wombat Platform and Phishing Tool-Remains up-to-date on current trends in Phishing and Security vulnerabilities-Creates Technical Documentation and Operational Documentation to add to company knowledge base. -Works closely with Development team to improve upon the existing USB Phishing Simulation tool-Closes an average of 300 technical support cases a month, while maintaining a high customer satisfaction rate. -Provides Quality Assurance and Software testing.

Configures information processing equipment into required operating configurations; performs senior operator and systems administrator duties and unit level maintenance functions on assigned computer systems; compiles production report data and quality control information; assists less experienced soldiers in the installation, operation, and maintenance of information processing equipment; writes, analyzes, edits, tests, and modifies computer programs; drafts program operation manuals and technical program requirements documents; troubleshoots software using established debugging procedures.

Pittsburgh, Pa, Us

• Oversaw Incident Handling operations that required 24x7 Cyber situational awareness and remediation management spanning 160,000 hosts throughout theater in support of Operation Enduring Freedom• Coordinated remediation of 100 – 150 Cyber Security Incidents a month with each Incident requiring 1 - 3 weeks of investigation.• Gained knowledge of current vulnerabilities, exploits, malware, tools and insight on cyber adversaries acting against US and Coalition forces.• Utilized previous military law enforcement experience to investigate Cyber Security Incidents and manage evidence for Computer Forensic investigations including working with Counter Intelligence and Criminal Investigation Command when required.

Pittsburgh, Pa, Us

• Oversaw a staff of over 30 Security officers.• Approved pay roll.• Organized and reviewed reports.• Interviewed potential employees.• Ensured that company assets and guests were protected.• Conducted various investigations

• Ensured that subordinates were prepared and trained on escort and investigative procedures. • Coordinated travel arrangements for deserter and prisoner movements. • Instructed deserters and prisoners on aircraft procedures and conduct prior to embarkation. • Took appropriate action to avoid volatile and media-sensitive situations. • Effected confinement, release and transfer of deserters and prisoners between involved parties, while ensuring administrative, legal, and custodial requirements were met. • Applied various investigative techniques in pursuing deserter apprehension leads, and kept record of investigations in deserter apprehension case files. • Maintained liaison with local and federal law enforcement and civilian agencies. • Ensured accuracy and timely submission to the SNCOIC (Staff Non-Commissioned Officer in Charge) of all paperwork involved in the transport of prisoners and deserters. • Executed 324 Deserter and Prisoner transports during time of services in this position. • Coordinated with Local and Federal Law Enforcement agencies the apprehension of 57 Deserters, and negotiated the surrender of 16 Deserters to authorities

Washington, Dc, Us

Correctional specialists guard and provide 24-hour supervision of the daily activities of confined and restrained personnel at Naval Brigs and Correctional Custody Units to prevent disturbances and escapes. Correctional specialists perform routine inspections, process personnel for confinement and release; transport prisoners, absentees and deserters; manage prisoner's funds and personal property; observe and report meaningful changes in prisoner behavior; and report infractions of the unit's regulations. Corrections specialist also provide commanders with the mission of Regional Detention Facilities in theater with subject matter expertise on the safe, humane and efficient care of enemy detainees entrusted to their care.

High School Diploma

Bachelor'S Degree, Cyber Forensics And Information Technology Security