1. Organizing and facilitating workshops on diverse psychological aspects related to stuttering.2. Providing individual counseling sessions.3. Continuous observation through various meetings and events to understand the psychological needs of individuals who stutter (PWS) and improve engagement.4. Raising awareness about stuttering through social media platforms and offline events to foster a safe and supportive environment for PWS.5. Providing weekly feedback on activities and events to optimize outcomes.

1. Performing pre-listing checks, identifying and eliminating any possible blockers to maintain TAT.2. Performing quality checks on experiences listed on the Headout website.3. Objective: Improve the quality of experience listed to ensure that the increase in velocity is effective.4. Key results:- Reducing the total number of catalog, content, and media errors- Reducing API sync errors to avoid booking failures- Working on feedback and training decks to decrease the knowledge gap among the team.- Assigning tickets to different market regions for timely resolution of issues raisedby partners.- Collaborating and working closely with teams across the business for a seamlesscustomer experience.- Assisting vendors with catalog issues- price updates, media, content, etc.

Process knowledge and responsibilities-1. Manage work allocation for the team of post facto/quality auditors2. Tracking completion of allocated work and efficiency of the same3. Set up the process/SOP for quality checking4. Strategize growth prospects for the company’s product catalog- category creation,filter clean out, relisting, delisting, etc.5. Audit content listed on the website to maintain site hygiene6. Train new associates and vendors on the process7. Track quality scores for monthly performance dashboard release8. Provide constant feedback to maintain quality9. Process improvement by continuously reviewing the relevance (automating model stats and size guide enrichment)Content Writing and Catalog:1. Meeting the daily productivity target through content enrichment2. Listing products for different portfolios of Ajio (Ajio, Ajio Luxe, Trends, etc.)3. Track data about the live and on-hold options by means of reports4. Work closely with multiple teams to fix catalog issues- image, content, price, etc.5. Handling customer escalations related to content/catalog6. Take ownership of men’s and Home & kitchen category7. Tracking, following up, and resolving tickets within a given TAT to list an option8. Meeting the predefined KPIs

Process knowledge and responsibilities-1. Providing prompt and efficient service to Amazon vendors through email2. Catalog updates and detailed website management3. Vendor onboarding procedures and escalations4. Promotions and merchandise5. Vendor contact management, cost management, inventory and purchase order management6. Videos and image publications