Operations and program management leader with over 15 years of experience leading large-scale transformations across global support teams, including multi-region service operations (North America, Europe, APAC) for high-growth technology organizations. I specialize in designing and implementing technical solutions that streamline operations, reduce costs, and elevate customer satisfaction, delivering value by aligning technology with business goals and building scalable, high-performing customer success teams.In my career, I've consistently driven measurable business outcomes through data-driven decision-making and cross-functional collaboration. Whether it’s overseeing digital transformations or creating impactful go-to-market strategies, I focus on strategies that enhance efficiency, strengthen partnerships, and optimize support services across diverse markets. Key achievements include:- Orchestrating a global support system overhaul that saved >$15M annually in operating costs, boosted agent productivity by 40%, and achieved industry-leading response and resolution metrics through advanced automation, and streamlined workflows.- Scaling support operations from 1,000 to 18,000 suppliers in less than two years by establishing an account management infrastructure, outsourcing critical functions, and reducing inbound support volume by 45%.- Directing a critical case management team that resolved logistics issues for top suppliers, recovering over $45M in additional revenue annually and improving supply chain resilience.Interests include operations, program management, and business development where I can leverage my experience in digital transformation, operational efficiency, and team leadership to drive sustainable growth and strategic alignment. If you're looking for a leader who delivers results through collaboration and innovation, let’s connect.
Listed skills include Engineering, Systems Engineering, Manufacturing, Management, and 42 others.
