Diego Pastori Email & Phone Number

Spain

Barcelona, Catalonia, Spain

- Developing and maintaining close working relationships with a wide variety of hotel brands.- Chasing outstanding amounts to ensure timely collection of commissions.- Creating proformas and invoices, as well as ensuring we receive the collections, closing the loop.- Liaising with hotels and other departments to resolve issues with commission rates.

Barcelona, Catalonia, Spain

- Supporting B2B customers in their Business Travels;- Liaising with suppliers and partners to resolve booking issues;- Keeping high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests;- Resolving problems by applying established TravelPerk policies, procedures and tactics, and also by.

Barcelona, Catalonia, Spain

- Solving problems of customer issue in English, Portuguese and Spanish by providing appropriate information and excellent customer support and service. All activities are engaged in establishing and enhancing the satisfaction of internal and external customers.- Delivering an excellent Customer Care and to be a key enabler in Customer Care to achieve.

Barcelona, Catalonia, Spain

- Achieve SQO (Sales Qualified Opportunity) quota quarterly, and hit a target level of activity daily and weekly;- Manage a portfolio of assigned accounts to identify high potential prospects;- Execute daily outbound phone calls and emails (often cold calling), contact C-level decision makers, build quick rapport and assess needs;- Understand prospects.

Dublin

- Adjudicate and process Claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target;- Use AWC’s client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target.

Leixlip

Assisting Coaches on following tasks:- Mentoring, training, and coaching to all new and existing Level 1 Technical Support Analysts.- Ensure training and technical documentation is up-to-date.- Create training plans and co-ordinate training for new hires.- Identify, communicate and co-ordinate all training in relation to new and existing processes and.

Leixlip

- Log/Validate all contacts Call Handling Database.- Resolve customer problems using the relevant tools and systems.- Manage end to end all calls logged, providing regular updates to customers on call status.- Invoke Escalation Procedures within defined time frames.- To comply/complete desk specific or ad-hoc request/tasks.- Ensure Quality standards are.

Dublin

- Provide an excellent level of customer service via various communication channels both internally and externally.- Handle all customer queries in an effective, professional and compliant manner.- Generate and executes sales from lead to fulfilment in accordance with sales process and activity management system.- Assist with sales campaigns including the.

Dublin

- Responsibility for the day to day care of a child including his homework and out of school education.- Organizing a range of creative projects.- Coordination of different activities. - Effect time management and flexible approach.This role demonstrates my responsibility and trustworthiness.

Dublin

- Acting as the first point of contact for all accommodation related queries.- Ensuring that the check in & out policy was enforced to ensure incoming guests weren't kept waiting. - Ownership of the cash management process, ensuring all cash was recorded correctly within the internal systems.- Coordinating the maintenance of the site by linking in with the.

Dublin

- Taking orders from multiple customers concurrently while tracking them on the computerised till to ensure accurate report comparison.- Ensuring a zero error accuracy rate on food and beverage orders.- Proactively ensuring the customer experience was constantly improving.- Evaluating current stock levels and supplying the bar with appropriate stock..

Dublin

- Advising and serving customers in store and dealing with complaints. - Responsibility of carrying out stock control procedures and processing new deliveries to ensure the replenishment of new and existing lines on the shop floor. - Providing excellent customer service.- Working as part of a sales focused team.This enhanced my capacity to provide.

Dublin

- Responsible for the smooth operation of the front office.- Ensuring guest satisfaction at all times.- Serving drinks to guests in the bar and cleaning the lobby. - Dealing with existing guests and processing new bookings.While in this role, I was able to develop my organisational and communication skills.

Salvador Area, Brazil

- Logging customer complaints and directing the information to the relevant parties.- Delivering exceptional customer service.- Informing customers of retail banking products and offers, selling and cross-selling relevant financial products. - Required to work individually and also as part of team. - Liaise with different departments within the company..

Postgraduate Diploma In Business Management And Marketing

Icm Certificate In Business Studies

Ba Social Communication And Advertising, Sales Promotion