Diego Pastori Email & Phone Number

Spain

Barcelona, Catalonia, Spain

- Developing and maintaining close working relationships with a wide variety of hotel brands.- Chasing outstanding amounts to ensure timely collection of commissions.- Creating proformas and invoices, as well as ensuring we receive the collections, closing the loop.- Liaising with hotels and other departments to resolve issues with commission rates.

Barcelona, Catalonia, Spain

- Supporting B2B customers in their Business Travels;- Liaising with suppliers and partners to resolve booking issues;- Keeping high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests;- Resolving problems by applying established TravelPerk policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough;- Addressing, preempting and solving problems - Being an owner and anticipating issues;- Helping defining and establishing best practices together with the rest of the team in sales, operations and customer care;- First Level support with Amadeus GDS bookings (manual bookings, cancelations, modifications and refunds).

Barcelona, Catalonia, Spain

- Solving problems of customer issue in English, Portuguese and Spanish by providing appropriate information and excellent customer support and service. All activities are engaged in establishing and enhancing the satisfaction of internal and external customers.- Delivering an excellent Customer Care and to be a key enabler in Customer Care to achieve quality objectives and standards.- Supporting the Customer Care model by providing exceptional customer service, maintaining quality relations with existing customers and recognizing cross-selling opportunities.

Barcelona, Catalonia, Spain

- Achieve SQO (Sales Qualified Opportunity) quota quarterly, and hit a target level of activity daily and weekly;- Manage a portfolio of assigned accounts to identify high potential prospects;- Execute daily outbound phone calls and emails (often cold calling), contact C-level decision makers, build quick rapport and assess needs;- Understand prospects pain points, gather technical requirements, correlate business needs to available Cloud solutions (solution-selling) and build value for next steps in the sales process;- Update and maintain prospect and customer data in Salesforce (CRM database);- Manage leads, contacts, accounts, opportunities and activities in Salesforce;- Diligently document customers notes and deal details over the course of a customer’s interaction to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time.

Dublin

- Adjudicate and process Claims within the agreed company SLA - clear to zero, in accordance with policy benefits to facilitate the company achieving its loss ratio target;- Use AWC’s client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning;- Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention;- Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided;- In line with the company’s policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims;- Respond to customer enquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction;- Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills

Leixlip

Assisting Coaches on following tasks:- Mentoring, training, and coaching to all new and existing Level 1 Technical Support Analysts.- Ensure training and technical documentation is up-to-date.- Create training plans and co-ordinate training for new hires.- Identify, communicate and co-ordinate all training in relation to new and existing processes and procedures, new applications and new customers on the desk.- Updating Training Documentation.- New process/product role out and training.- Running of Knowledge Gap exams/Technical Tests.- Insure Case Quality Assessment completed as per target.- Monitoring of Agents Tickets to ensure correct process is followed.- Providing feedback to agents in relation to the use of processes and ticket quality.- PC Maintenance for machines on the desk.- Ensure Training equipment/room is maintained.- Participate actively during outages.- Conduct test calls for new hires.- Insure desks are set up for new hires before they go live.- Update/Maintain Knowledge Base.

Leixlip

- Log/Validate all contacts Call Handling Database.- Resolve customer problems using the relevant tools and systems.- Manage end to end all calls logged, providing regular updates to customers on call status.- Invoke Escalation Procedures within defined time frames.- To comply/complete desk specific or ad-hoc request/tasks.- Ensure Quality standards are adhered to in regards to both Cases & Calls.- Live documentation validation- Protect confidential and sensitive information and materials- Observe strict compliance to licensing, copyright and trademark legislation.- Escalate tickets to escalation team for validation and further escalation.- Monitor ticket queues and handle tickets appropriately.- Provide support to multiple desks [Shell and P&G (Procter & Gamble)].

Dublin

- Provide an excellent level of customer service via various communication channels both internally and externally.- Handle all customer queries in an effective, professional and compliant manner.- Generate and executes sales from lead to fulfilment in accordance with sales process and activity management system.- Assist with sales campaigns including the post sales fulfillment, administration and follow up tasks.- Perform the various coordination roles on a rotation schedule on an ongoing basis

Dublin

- Responsibility for the day to day care of a child including his homework and out of school education.- Organizing a range of creative projects.- Coordination of different activities. - Effect time management and flexible approach.This role demonstrates my responsibility and trustworthiness.

Dublin

- Acting as the first point of contact for all accommodation related queries.- Ensuring that the check in & out policy was enforced to ensure incoming guests weren't kept waiting. - Ownership of the cash management process, ensuring all cash was recorded correctly within the internal systems.- Coordinating the maintenance of the site by linking in with the facilities team.Organisational and problem solving skills were key to this role.

Dublin

- Taking orders from multiple customers concurrently while tracking them on the computerised till to ensure accurate report comparison.- Ensuring a zero error accuracy rate on food and beverage orders.- Proactively ensuring the customer experience was constantly improving.- Evaluating current stock levels and supplying the bar with appropriate stock.- Communicating with my fellow colleagues during break change over.- Ensuring that the customer service was always at a high standard while maintaining efficiency and focus in a fast paced environment.- Training and supervising new recruits on best practices.This proves my ability to deal with customers on a face to face basis.

Dublin

- Advising and serving customers in store and dealing with complaints. - Responsibility of carrying out stock control procedures and processing new deliveries to ensure the replenishment of new and existing lines on the shop floor. - Providing excellent customer service.- Working as part of a sales focused team.This enhanced my capacity to provide excellent customer service, as well as work as part of a sales focused team.

Dublin

- Responsible for the smooth operation of the front office.- Ensuring guest satisfaction at all times.- Serving drinks to guests in the bar and cleaning the lobby. - Dealing with existing guests and processing new bookings.While in this role, I was able to develop my organisational and communication skills.

Salvador Area, Brazil

- Logging customer complaints and directing the information to the relevant parties.- Delivering exceptional customer service.- Informing customers of retail banking products and offers, selling and cross-selling relevant financial products. - Required to work individually and also as part of team. - Liaise with different departments within the company. - Performing customer transactions and creating and updating customer accounts. - Supplying customers with information on various subject areas. - Directing sensitive calls to the appropriate manager. - Having the ability to type and talk to ensure all the relevant data was recorded on the system. - Ensuring that my individual call quota was reached and surpassed. - Managing call time effectively to meet the 5 minute criteria.This role required me to deal with customers and liaise with other departments, developing my communication and interpersonal skills. Furthermore my role required me to work both individually and as part of a team.

Postgraduate Diploma In Business Management And Marketing

Icm Certificate In Business Studies

Ba Social Communication And Advertising, Sales Promotion