Dhara Patel Email & Phone Number

Toronto, Ontario, Canada

Canada

Develop and maintain project deliverables, including project charters, budgets, project plans, and risk/issues logs for the Senior Management.Supported Project Team in creating activity plan, milestones and deliverables and report to IT Director.Analyzed gathered requirements and documented further change requests per the client's needs.Developed solutions to ticketing systems via automation using PSA and executed a training framework to improve team knowledge.Managed projects to maximize client satisfaction and ensure all assets and resources meet client requirements.Proactively communicate with clients and team members.Conducted and analyzed impact for every change request with Change Management Plan.Proactively reported critical issues, status reports and project financials to the senior management.Coordinated VOIP, Network and Cloud-based Projects.

Mississauga, Ontario, Canada

Responded to a high volume of phone and email requests for the first-level service request utilizing Connectwise PSA software.Controlled costs with an optimized route plan to maximize daily appointments and minimize time on the field.Utilized customer feedback to improve customer service by 30%Received new orders, prepared documentation, and assigned personnel.Supervised and trained office staff with improved procedures and use of current software.

Post Secondary In International Business Management, International Business, Trade, And Custom

Bachelor Of Commerce - Bcom, Accounting And Business/Management, First Class