David Bishop, Pmp Email & Phone Number

Washington, DC, US

Fairfax, Virginia

Management Analyst supporting the Army Training Requirements and Resources System (ATRRS).

Washington D.C. Metro Area

Subcontracted to ASM Research as a business analyst supporting the Army Training Requirements and Resources System (ATRRS).

Mclean, Virginia

• Acting as the “Website Evangelist”, required to work closely and develop rapport with subject experts and developers to promote project support and implementation momentum. Ensured that all stakeholders involved were.
• Understanding of database management and website design. Using techniques such as process modeling and prototyping to ensure requirements are understood by stakeholders and develop team.
• Required to keep abreast of both industry regulation changes and technological advancements and determine their effect on business processes. Liaison and facilitator for resolving all client website and data issues.
• Used AtTask (Workfront), MS SharePoint and MS Project to schedule assignment and track project progress. Used MS Visio and MS Expression Blend for process modeling and prototyping.
• Developed and customized various project plan models adopted and used by company.

• Implemented and administered NADART’s workflow and document imaging system with 125 users, 9 department, 145 workflows and over 4.5 million documents.
• Researched competing software products, developed comprehensive analysis and recommended final product. Responsible for purchasing and installation of software (MS-SQL back-end), servers, scanners and workstations.
• Designed and implemented workflows following extensive process review and interviews administrative staff. Where required, restructured existing processes to align with system functionality and strengths.
• Customized system for company needs using MS-SQL and third party tools such as Adobe Acrobat and NoteTab Pro. Wrote company specific documentation and training material.
• Performed all SQL and software upgrades and led testing iterations. Developed and managed project to transition system from client-server based to java based internet application.

• Managed department responsible for the administration of NADART's Installment Benefit and Retirement Accumulation Insurance programs.
• Oversaw department growth in both size and responsibility during a period of company expansion. Staff increased from four to seven and monthly distributions increased from
• Company’s expansion also required the department to operate autonomously from the rest of the company.
• Increased direct customer service interaction and correspondence concerning difficult financial client needs and tax related situations.
• Ensured staff was prepared and properly trained. Developed written and verbal customer service guidelines as well product promotional material.