Paul Harrison

Paul Harrison Email and Phone Number

Futureproofer
Paul Harrison's Location
Austin, Texas, United States, United States
Paul Harrison's Contact Details

Paul Harrison personal email

n/a
About Paul Harrison

I'm a passionate generalist who loves to learn new technologies, new ways of working, and the ins-and-outs of new and developing products. After a long career in operations and working with and managing developers, I found myself working in product and project management - my deep well of knowledge lets me understand, communicate, and adapt project plans and product roadmaps to be comprehensible to all, functional in their execution, and predictable.

Paul Harrison's Current Company Details

Futureproofer
Paul Harrison Work Experience Details
  • Dosespot
    Product Manager
    Dosespot Mar 2023 - Oct 2024
    Dedham, Massachusetts, Us
    • Directed quality assurance and product management for secondary productsand provided strategic support across departments.• Established new project management and documentation standards within Jiraand Confluence.• Led development teams in refining testing, environment setups, sprint planning,and backlog management.• Streamlined issue reporting and resolution processes in collaboration withmultiple teams.• Developed a comprehensive idea-to-delivery pipeline that fosteredorganizational engagement and inclusivity.
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  • Chiron Health - A Medici Company
    Product Owner / Product Manager
    Chiron Health - A Medici Company Apr 2021 - Nov 2022
    Austin, Texas, Us
    - Operated as sole product owner, product manager, and project manager for the Chiron Health team and product.- Full ownership of the lifecycle of all product improvements and new features, including gathering requirements, designing and prototyping, managing developers, providing product-specific expertise and QA testing, and contributing to the codebase as a developer, myself.- Assisted client success in managing communication of new features to clients, including creating documentation for both internal and external use.- Maintained marketing pages and CRM software used by sales.- Managed vendor communication, maintenance, and keeping on top of API changes and updates as needed, both on the business side and as a developer.
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  • Medici
    Product Manager
    Medici Jan 2019 - Apr 2021
    Austin, Texas, Us
    - Product Manager on two customer-facing, cross-functional teams serving two distinct products: Medici Telehealth and Chiron Telehealth. Responsible for defining and prioritizing projects for both products. Sole responsibility for defining the Chiron roadmap, and managing the technical resources.- Established Agile processes for four cross-functional engineering teams, the first Agile teams in the history of the company. With structure, these teams haveproduced with 85+% predictability.- Served as Product Manager / Owner for an infrastructure team that successfully delivered a new Kubernetes-based infrastructure and continuous deployments on budget. Company has gone from bi-weekly releases to multiple releases per day.- Operated as sole product owner, an engineer, and development support, for Chiron Health during a period that saw 1000% growth, with a very small amount of downtime.- Managed technical escalations within customer support functions, and have been the internal expert for the Chiron Health product. - Ruby and Elixir development, including testing and release management.- DevOps engineering and infrastructure planning for infrastructure improvement projects, as both an engineer and product manager.
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  • Chiron Health
    Technical Analyst
    Chiron Health Mar 2015 - Jan 2019
    Austin, Texas, Us
    - Managed the operations-side, running a small support department, and makingdecisions in managing personnel and tools for this department.- Was primary QA on Chiron Health telemedicine product, for iOS, Android, andweb.- Provided Tier 2 and Tier 3/development support for the customer base.- Created project plans for development teams and created specs for projects.- Managed internal Trello board and documentation systems.- Was the primary intersection between the development team and the operationsdepartment, managing expectations and timelines among stakeholders.
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  • Gcs Technologies, Inc.
    Network Administrator
    Gcs Technologies, Inc. Jan 2015 - Mar 2015
    Austin, Texas, Us
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  • Front Gate Tickets
    Devops Engineer
    Front Gate Tickets Sep 2011 - May 2014
    Austin, Tx, Us
    Working with developers to refine and create processes, tools, and documentation necessary for an amazingly productive environment. Securing, planning, and updating systems and tools proactively, and as new needs arise. On-site support at music festivals across the country for basic networking and RFID technologies. Consulting on and creating solutions for things that no one in the world has thought about before.
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  • Mutual Mobile
    Systems Administrator / It Manager
    Mutual Mobile Aug 2010 - Aug 2011
    Austin, Texas, Us
    IT support and infrastructure planning for quickly-growing startup company, supporting developers and others in multiple locations in the US and India. Set up and maintaining virtualization infrastructure. Maintaining extensive documentation on internal processes, internal software, and third-party software and tools. Co-maintenance of high-availability development servers in the cloud, and version control.
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  • Mindfield Media
    Tech Man
    Mindfield Media Nov 2009 - Nov 2010
    Us
    Providing all PC, Mac, and Linux support for startup company, for both server and desktop. Creating and managing FTP, SFTP, and Google Apps services. Designing, installing, and maintaining Wordpress website. Videogame programming in ActionScript 3. Some graphics and animation design.
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  • Edge Of Reality
    Video Game Qa Tester (Contract)
    Edge Of Reality Aug 2009 - Nov 2009
    QA tested Dragon Age: Origins for the Xbox 360 and PS3.
  • Aspyr Media
    Jr. Systems Administrator
    Aspyr Media Jan 2009 - Jul 2009
    Austin, Texas, Us
    Managed enterprise-level helpdesk system, physical security for office, and managed day-to-day operations of MS Exchange, Active Directory, backup servers, and tape libraries.
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  • Aspyr Media
    It Specialist
    Aspyr Media Jun 2007 - Jan 2009
    Austin, Texas, Us
    Managed all purchasing for IT department, performed Tier 1 and 2 helpdesk support, and assisted with Tier 3 requests as a point-of-contact.
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  • Aspyr Media
    Compatibility Lab Tester
    Aspyr Media Oct 2006 - Jun 2007
    Austin, Texas, Us
    Provided basic IT support for QA departments, performed hardware compatibility sweeps to set minimum system requirements for 18 shipped games, QA tested patches for 14 shipped games on Mac and PC.
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  • Aspyr Media
    Video Game Qa Tester
    Aspyr Media Jul 2006 - Oct 2006
    Austin, Texas, Us
    Combed games for issues, reported issues using database software, worked with other departments to narrow-down and fix issues.
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Paul Harrison's current role is Futureproofer.

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