Paul Harrison Email & Phone Number

Dedham, Massachusetts, Us

• Directed quality assurance and product management for secondary productsand provided strategic support across departments.• Established new project management and documentation standards within Jiraand Confluence.• Led development teams in refining testing, environment setups, sprint planning,and backlog management.• Streamlined issue reporting and resolution processes in collaboration withmultiple teams.• Developed a comprehensive idea-to-delivery pipeline that fosteredorganizational engagement and inclusivity.

Austin, Texas, Us

- Operated as sole product owner, product manager, and project manager for the Chiron Health team and product.- Full ownership of the lifecycle of all product improvements and new features, including gathering requirements, designing and prototyping, managing developers, providing product-specific expertise and QA testing, and contributing to the codebase as a developer, myself.- Assisted client success in managing communication of new features to clients, including creating documentation for both internal and external use.- Maintained marketing pages and CRM software used by sales.- Managed vendor communication, maintenance, and keeping on top of API changes and updates as needed, both on the business side and as a developer.

Austin, Texas, Us

- Product Manager on two customer-facing, cross-functional teams serving two distinct products: Medici Telehealth and Chiron Telehealth. Responsible for defining and prioritizing projects for both products. Sole responsibility for defining the Chiron roadmap, and managing the technical resources.- Established Agile processes for four cross-functional engineering teams, the first Agile teams in the history of the company. With structure, these teams haveproduced with 85+% predictability.- Served as Product Manager / Owner for an infrastructure team that successfully delivered a new Kubernetes-based infrastructure and continuous deployments on budget. Company has gone from bi-weekly releases to multiple releases per day.- Operated as sole product owner, an engineer, and development support, for Chiron Health during a period that saw 1000% growth, with a very small amount of downtime.- Managed technical escalations within customer support functions, and have been the internal expert for the Chiron Health product. - Ruby and Elixir development, including testing and release management.- DevOps engineering and infrastructure planning for infrastructure improvement projects, as both an engineer and product manager.

Austin, Texas, Us

- Managed the operations-side, running a small support department, and makingdecisions in managing personnel and tools for this department.- Was primary QA on Chiron Health telemedicine product, for iOS, Android, andweb.- Provided Tier 2 and Tier 3/development support for the customer base.- Created project plans for development teams and created specs for projects.- Managed internal Trello board and documentation systems.- Was the primary intersection between the development team and the operationsdepartment, managing expectations and timelines among stakeholders.

Austin, Texas, Us

Austin, Tx, Us

Working with developers to refine and create processes, tools, and documentation necessary for an amazingly productive environment. Securing, planning, and updating systems and tools proactively, and as new needs arise. On-site support at music festivals across the country for basic networking and RFID technologies. Consulting on and creating solutions for things that no one in the world has thought about before.

Austin, Texas, Us

IT support and infrastructure planning for quickly-growing startup company, supporting developers and others in multiple locations in the US and India. Set up and maintaining virtualization infrastructure. Maintaining extensive documentation on internal processes, internal software, and third-party software and tools. Co-maintenance of high-availability development servers in the cloud, and version control.

Us

Providing all PC, Mac, and Linux support for startup company, for both server and desktop. Creating and managing FTP, SFTP, and Google Apps services. Designing, installing, and maintaining Wordpress website. Videogame programming in ActionScript 3. Some graphics and animation design.

QA tested Dragon Age: Origins for the Xbox 360 and PS3.

Austin, Texas, Us

Managed enterprise-level helpdesk system, physical security for office, and managed day-to-day operations of MS Exchange, Active Directory, backup servers, and tape libraries.

Austin, Texas, Us

Managed all purchasing for IT department, performed Tier 1 and 2 helpdesk support, and assisted with Tier 3 requests as a point-of-contact.

Austin, Texas, Us

Provided basic IT support for QA departments, performed hardware compatibility sweeps to set minimum system requirements for 18 shipped games, QA tested patches for 14 shipped games on Mac and PC.

Austin, Texas, Us

Combed games for issues, reported issues using database software, worked with other departments to narrow-down and fix issues.