Darren Bentley Email & Phone Number

Sydney, New South Wales, Australia

Australia

Role:Providing all aspects of both pre- and post- sales customer service for Australian and New Zealand clients. My role also included driving forward development of the software taking into account stakeholder input.Key Responsibilities: • Provided first and second tier telephone and email support. Support covers answering questions related to building regulations and building services engineering as well as the use of the Tas Software packages.• Design and producing online training courses.• Designing, developing and running in-person training courses.• Testing, quality control and managing and reporting on customer feedback.• Assessing future needs for our clients through development of the products.• Provide live technical demonstrations.• Work with the credit control on licensing enforcement.

Milton Keynes, United Kingdom

Role:Management and leadership of the product support team, who provide all aspects of both pre- and post- sales customer service. Key Responsibilities: • Head of the product support department that provided first and second tier telephone and email support. Support covers answering questions related to building regulations and building services engineering as well as the use of the Tas Software packages.• Managing and mentoring three staff members.• Developing and writing the technical manuals.• Design and producing video training courses.• Designing, developing and running in-person training courses.• Testing, quality control and managing and reporting on customer feedback.• Participation in government working groups for EPCs, Building Regulations and the Green Deal.• Assessing future needs for our clients through development of the products.• Provide live technical demonstrations alongside members of the sale team.• Liaising with national and international distributors.• Work with the credit control on licensing enforcement.

Role:Providing technical support and training to customersKey Responsibilities: • Providing first and second tier telephone and email support.• Developing and writing technical manuals.• Design and producing video training courses.• Designing, developing and running in-person training courses.• Testing, quality control and managing and reporting on customer feedback.

Milton Keynes, United Kingdom

Role:Provide technical support and training for Openinsight Linear Hash Database environment to customers.Customer ServiceKey Responsibilities: • Provided first tier technical support for UK and European customers• Ran in-person training courses in the software package

Master Of Data Science, Data Science

CSI6208 - Programming Principles (High Distinction) MAT5212 - Biostatistics (High Distinction) MAT6105 - Mathematical Fundamentals (High.

Bachelor Of Science (Bsc), Mathematics