Denise Berry Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Charlotte, Nc, Us

Team lead for Corporate Treasury Citrix Applications and Mortgage Hub servers. Participates in development and implementation of trading environment activities for OS support, systems and application configurations, coding applications, database management. Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Provides risk assessments including the monitoring, investigation, and reporting. Ensures SLA’s are consistently achieved in performance, availability, supportability, and recoverability areas. ● Automates complex processes by developing and maintaining numerous reusable scripts and documenting best known methodologies.● Manages server applications, sessions, permissions and configurations of virtualized applications and desktops in Citrix XenApp.● Participates in the development and implementation of system engineering activities for managing mission critical Windows and Linux servers for corporate trading environments.● Researches and drives resolution/root-cause by debugging complex problems and unique challenges.● Communicates with local and remote teams for planning integrations and resolution/escalation of issues.● Performs server security patch management following enterprise guidelines and provides riskassessments by monitoring, investigation, and reporting.

Santa Clara, California, Us

Provides processor and chipset support to specific Intel OEM customers. Post-silicon debug of customer issues, platform problem solving, development of software tools for debugging, recommendations for the design of server platforms and supporting product launch activities. Works closely with various architecture, engineering and marketing teams.• Debug customer technical issues and perform problem resolution using lab equipment. • Participate in customer visits for debug, consultations, and analysis.• Work closely with various local and remote architecture, engineering and marketing teams within nearby and international time zones. • Develop scripts in Python to aid in debugging customer issues.

Santa Clara, California, Us

Developed and executed test suites for multi-core CPUs and PCHs in post-silicon, commercial OS-based environments. Validated and debugged various issues and areas of VT (Virtualization Technology) and served on task force for customer virtualization issues.• Evaluation of pre-released versions of Windows server and client functionality on Intel silicon.• Ensured compatibility of Intel silicon with released operating systems and third party industry adapters.• Provided and drove validation and debug requirements into platform and BIOS teams.• Engaged with local and remote workgroups and teams for virtualization issues.

Santa Clara, California, Us

Automation lead engineer for server validation automation. Maintained performance, reliability, availability, and management of the automation infrastructure. Global collaboration with remote sites on automation issues, execution environment statuses, methodologies, planning and research.• Kept automation server environments running smoothly 24/7 for random instruction CPU testing.• Collaborated with remote and local groups to leverage automation methodologies.• Provided training to end-users and other sites ramping on automation tools and seed generation environments.• Wrote numerous SQL and PowerShell scripts, integrated with macros to support resource monitoring and notifications.• Performed benchmarking research to analyze seed generation rates across several CPU, OS, and hardware variables.

Santa Clara, California, Us

Conducted design, development, and testing of server software components and server management solutions in order to support enterprise and telecommunication servers in a variety of operating system environments. Software Design and Development • Developed and designed applications and application modules in standard release life-cycles, based on product requirements and specifications to support deliverables for server platform product releases.• Wrote OS independent interfaces in Java, and UNIX and/or Windows scripting.SNMP (Simple Network Management Protocol)• Served as team subject matter expert for the SNMP network protocol. • Debugged and made source code updates to SNMP agent software. Enterprise Management System Integration• Designed and developed modules for integrating Intel Server Manager multi-tiered components into Network Node Manager and IBM Director EMS’s (Enterprise Management Systems). Software Sustaining • Provided technical assistance to TMEs (Technical Marketing Engineers) by implementing solutions and workarounds for issues from low to high complexity. Documented BKMs (Best Known Methodologies) to provide support to TME’s supporting Intel customers.• Establish debugging environment when necessary for troubleshooting single and multi-threaded applications. Operating System Porting • Ported Linux applications to 32-bit and 64-bit Windows operating systems. • Ported Red Hat Linux source code to various Linux distributions and ported Solaris libraries to Red Hat Linux.

Atlanta, Georgia, Us

Performed software design and development for various business solution projects. Project functions included: data mining using database reporting tools, writing web server objects for kiosk terminals, and re-engineering installation for extensibility and platform detection.E-Business Teradata Active Warehouse (1999 – 2000)• Served as engineering team lead for e-Business data warehousing project. • Utilized MicroStrategy business intelligence and reporting tools to perform business intelligence on warehouse data.Self-Service Solutions (1998 –1999)• Wrote Active X objects for web and kiosk solutions. • Lead engineer for internationalization, privacy, and security in project. • Developed client/server web architecture using ASP.NT Business Center (1997 – 1998)• Leveraged LANDesk Server Manager and Intel Server Control code to develop NCR Server Manager software. • Built DLLs and developed patches and bug fixes for the product. • Lead installer for project.

Atlanta, Georgia, Us

Provided worldwide telephone hardware and software support to NCR field engineers and NCR customers for Microsoft operating systems and Microsoft applications on NCR laptops and servers. • Interfaced with Microsoft support personnel and customers to resolve problems. • Maintained incident status on a daily basis using proprietary problem tracking software. • Implemented internal knowledge base website using HTML as a solution repository.• Served as system operator for electronic bulletin board system. • Served as KDO (Knowledge Database Owner) for NCR Server Manager software.