Denise Berry Email & Phone Number

Charlotte, NC, US

Charlotte, NC, US

• Team lead for Corporate Treasury Citrix Applications and Mortgage Hub servers. Participates in development and implementation of trading environment activities for OS support, systems and application configurations.
• Automates complex processes by developing and maintaining numerous reusable scripts and documenting best known methodologies.
• Manages server applications, sessions, permissions and configurations of virtualized applications and desktops in Citrix XenApp.
• Participates in the development and implementation of system engineering activities for managing mission critical Windows and Linux servers for corporate trading environments.
• Researches and drives resolution/root-cause by debugging complex problems and unique challenges.
• Communicates with local and remote teams for planning integrations and resolution/escalation of issues.

Santa Clara, California, US

• Provides processor and chipset support to specific Intel OEM customers. Post-silicon debug of customer issues, platform problem solving, development of software tools for debugging, recommendations for the design of.
• Debug customer technical issues and perform problem resolution using lab equipment.
• Participate in customer visits for debug, consultations, and analysis.
• Work closely with various local and remote architecture, engineering and marketing teams within nearby and international time zones.
• Develop scripts in Python to aid in debugging customer issues.

Santa Clara, California, US

• Developed and executed test suites for multi-core CPUs and PCHs in post-silicon, commercial OS-based environments. Validated and debugged various issues and areas of VT (Virtualization Technology) and served on task.
• Evaluation of pre-released versions of Windows server and client functionality on Intel silicon.
• Ensured compatibility of Intel silicon with released operating systems and third party industry adapters.
• Provided and drove validation and debug requirements into platform and BIOS teams.
• Engaged with local and remote workgroups and teams for virtualization issues.

Santa Clara, California, US

• Automation lead engineer for server validation automation. Maintained performance, reliability, availability, and management of the automation infrastructure. Global collaboration with remote sites on automation.
• Kept automation server environments running smoothly 24/7 for random instruction CPU testing.
• Collaborated with remote and local groups to leverage automation methodologies.
• Provided training to end-users and other sites ramping on automation tools and seed generation environments.
• Wrote numerous SQL and PowerShell scripts, integrated with macros to support resource monitoring and notifications.
• Performed benchmarking research to analyze seed generation rates across several CPU, OS, and hardware variables.

Santa Clara, California, US

• Conducted design, development, and testing of server software components and server management solutions in order to support enterprise and telecommunication servers in a variety of operating system environments..
• Developed and designed applications and application modules in standard release life-cycles, based on product requirements and specifications to support deliverables for server platform product releases.
• Wrote OS independent interfaces in Java, and UNIX and/or Windows scripting.SNMP (Simple Network Management Protocol)
• Served as team subject matter expert for the SNMP network protocol.
• Debugged and made source code updates to SNMP agent software. Enterprise Management System Integration
• Designed and developed modules for integrating Intel Server Manager multi-tiered components into Network Node Manager and IBM Director EMS’s (Enterprise Management Systems). Software Sustaining

Atlanta, Georgia, US

• Performed software design and development for various business solution projects. Project functions included: data mining using database reporting tools, writing web server objects for kiosk terminals, and.
• Served as engineering team lead for e-Business data warehousing project.
• Utilized MicroStrategy business intelligence and reporting tools to perform business intelligence on warehouse data.Self-Service Solutions (1998 –1999)
• Wrote Active X objects for web and kiosk solutions.
• Lead engineer for internationalization, privacy, and security in project.
• Developed client/server web architecture using ASP.NT Business Center (1997 – 1998)

Atlanta, Georgia, US

• Provided worldwide telephone hardware and software support to NCR field engineers and NCR customers for Microsoft operating systems and Microsoft applications on NCR laptops and servers.
• Interfaced with Microsoft support personnel and customers to resolve problems.
• Maintained incident status on a daily basis using proprietary problem tracking software.
• Implemented internal knowledge base website using HTML as a solution repository.
• Served as system operator for electronic bulletin board system.
• Served as KDO (Knowledge Database Owner) for NCR Server Manager software.