Daniel Currier Email and Phone Number

Manager of Operations2019 - 2022Senior Analyst - Operations Lead 2012 - 2018

Database Developer (Oct 2011 - Oct 2012)●Design, implement, test, and support applications in FileMaker 9 and FileMaker 11 utilizing relational database concepts and analysisTechnical Support Analyst (Mar 2009 - Oct 2011)●Troubleshoot server and network issues in FileMaker Server 9, FileMaker Server 10, FileMaker Server 10 Advanced, FileMaker Server 11, FileMaker Server 11 Advanced●Streamlined escalation process for complex technical issues

Recruited to assist in reversing year plus backlog of technical support issues, streamline the escalation process and improve interdepartmental communication between technical support and development teams.Created and Lead the Tier III Technical Support Team in a successfuleffort to establish interdepartmental communication and accountability.● Implemented improved workflow, increasing efficiency, decreasing turnaround time and improving customer satisfaction.● Authored numerous reports and visual aids to present workflow improvements companywide in an easily understood format across all technical backgrounds

Vendor Integration Analyst (Dec 2007 - Jul 2008)● Managed implementation/integration projects for national suppliers including some of the largest in their respective industries● Integrated suppliers for 7 of the top 10 US Retailers● Lead multiple efforts to improve systems and process efficiency● Developed customer-facing tools to streamline implementation processProduction Technical Support Technician (Dec 2005 - Dec 2007)● Lead and participated in multiple successful efforts to improve systems and process efficiency● Authored numerous technical reference documents● Championed documentation/knowledge base procurement initiativesMerchant Account Representative (Apr 2004 - Dec 2005)● Proactively studied internal systems to provide the highest level of customer service/support by reducing turnaround time and enhancing my ability to resolve customer issues without escalating to second tier technical support.● Demonstrated high level of systems knowledge leading to a promotion to Production Technical Support.

(Formerly Fleet Bank)Attain and exceed sales and service goals through proactive participation in sales activitiesSell and cross-sell to meet the needs of customers and prospectsEstablish and solidify customer relationships by providing outstanding customer service, through adherence to all FFGservice standards