- Implemented a Project & Portfolio Management platform used to define objectives and key results, build enterprise roadmaps aligned to strategic goals, and manage project execution activities for a broad array of strategic projects designed to meet one or more strategic goals- Implemented enterprise dashboards including a corporate scorecard and portfolio reporting for the executive council and board of directors- Led remote teams responsible for business process improvement and portfolio, program, project and change management activities- Facilitated the governance process including project intake, business case review, prioritization, portfolio status review, and post audit- Using a client management model, fostered collaboration between the business and the PMO to build strong partnerships- Facilitated product management workshops to develop business requirements aligned to strategic objectives- Facilitated quarterly program increment planning to align development teams with business goals and to develop a program board showing new feature delivery dates, cross-team dependencies, and program risks - Facilitated quarterly inspect and adapt sessions to compare planned business value against actual business value- Established communities of practices for product managers, product owners, and scrum masters

• Implemented a project management methodology based on the Project Management Institute’s global standard. • Developed and provided templates, tools, and documentation to foster consistent and repeatable processes. • Selected and implemented a professional services automation tool to improve efficiency.• Salesforce administrator developing views, reports, and dashboards to report PMO metrics. • Analyzed data to evaluate operational effectiveness and identify opportunities for improvement. • Documented requirements and translated them into project plans including scope, cost, and schedule baselines. • Monitored and controlled project execution activities.

● Participated in the annual Operations Excellence Assessment, evaluating business process maturity. ● Documented business processes for the Gulf Coast Business Unit, Eagle Ford asset. ● Maintained a SharePoint site supporting the Operations Excellence Assessment.● Developed PM collateral to be used by project managers in other business units as part of a data integration initiative. ● Collaborated with subject matter experts to gather required information. ● Provided reports on project status.

Consultant providing organizations with communications, training, and project management solutions.

● Developed disaster recovery plans for critical applications used for Exploration & Production. ● Reviewed Technical Infrastructure Plans to document disaster recovery assets. ● Collaborated with subject matter experts from global teams to gather required information. ● Participated in disaster recovery exercises to test DR plans and infrastructure.● Updated disaster recovery data in configuration management software.● Utilized SharePoint for document storage, workflows, and version control. ● Provided reports on program status and DR exercises to C-level executives.

● Managed Technical Publications/Information Design projects from initial design through the entire software and services lifecycle. Efforts focused primarily on increasing implementation effectiveness, reducing product implementation time, and increasing customer satisfaction through interviewing SMEs to identify and clearly define implementation processes. ● Interviewed petroleum, chemical, and process engineers to gather requirements and document processes.● Solutions designed for multiple audiences from end-users to engineers and business partners (Honeywell / Invensys).● Deliverables included a variety of formats including dynamic forms, HTML help, online user guides, and CBT.● Implemented the use of the Microsoft Manual of Style for Technical Publications for use in end-user documentation and developed an internal style guide for professional services. ● Collaborated with translators to localize documentation for global audiences.● Configured and maintained a SharePoint site for Technical Publications/Information Design.● Implemented single sourcing and content reuse strategies.

● Presented technical information in a variety of formats for audiences including software end users, PROS partners (Accenture), PROS Developers, QA, and Implementation Consultants. ● Efforts focused primarily on training materials for professional services including defining XML schema definitions and configuring XML files for use with custom software configuration. ● Member of the PROS Continuous Improvement Team responsible for defining standard operating procedures and best practices.● Worked with the IT department to implement a version control system for use by the Information Design team.● Worked with the IT department to define an Information Design defect tracking workflow in defect tracking software.

2004-2007 - Quality Assurance Director● Coordinated the development and implementation of quality initiatives and standard operating procedures to ensure information systems, products, and services were documented, reproducible, and met minimum company standards.● Compiled metrics and reported on key performance indicators to determine effectiveness of quality assurance initiatives.● Implemented strategic project management practices across the organization including working with marketing, product management, development, testing, client services, and implementation & training. ● Worked with the product management team to document user stories and requirements design. ● Worked with the development team to implement peer review and release management processes. ● Worked closely with internal HUD Compliance Director to ensure software and documentation were HUD compliant. ● Participated in selecting, training, developing, and evaluating employees.● Assisted clients with software implementation and training. ● Configured a company-wide SharePoint site for increased communications and content management.2000-2004 Technical Publications Manager and Software Tester 1999-2000 Technical Writer