Provide oversight to consulting services engagements to ensure delivery excellence. Ensure effective account operations and support consultant career development. Establish and develop client relationships and serve as primary point of contact for account. Identify and support business development opportunities that add value for our customers.

Leading the delivery of enterprise IT projects from concept through implementation including release planning, project scheduling, financial reporting and analysis, and cross-functional coordination.• Program Manager at Cox Communications leading delivery of the Go All Digital program and responsible for coordinating over forty interdependent enterprise tracks for a multi-year deployment.

• Program Manager at Cox Communications leading the delivery of the Contour personalized video program and responsible for coordinating over twenty enterprise tracks including multiple interdependent development tracks towards aggressive launch targets. Coordinated enterprise-wide operational readiness initiative and effectively communicated project objectives, scope, issues, risks, and status to executive stakeholders and business sponsors.• Project Manager at Cox Communications - Led the development and delivery of the mobile website m.Cox.com project on time and on budget. Managed the development and deployment of Pay per View on Cox.com • Project Manager and Business Analyst at Manheim - Captured auto auction service metrics and defined KPIs and managed BI project to deliver weekly metrics reporting.• Program Manager at Macy’s Systems and Technology - Led multiple projects across IT, Marketing, and Vendors through the development lifecycle including multiple releases of the MyMacy’s Rewards Loyalty Program. Developed financial forecast model and operational scorecard to provide monthly plan-to-actual, forecast, and ad hoc reporting and analysis while supporting program level operations to help Customer Intelligence Marketing achieve its business objectives.

Release and Change Mgmt: Warehouse Management SystemsLed team of business analysts, functional configurators, report writers, and infrastructure engineers to plan, develop, and deliver regular WMS release updates to support distribution center network

Led US/India team (30) of QA managers, QA engineers, and technical writers for the next generation warehouse management solution on J2EE–based Supply Chain Process Platform• Implemented work–flow based testing methodology focused on industry-specific operations• Planned comprehensive product packaging and content delivery requirements• Motivated team members to achieve results in tight timelines, while mitigating risk associated with multiple, complex project interdependencies among applications and shared architecture

Program Management: Planned and managed multiple software development releases of interdependent supply chain solutions including Warehouse Mgmt, Labor Mgmt, Supply Chain Intelligence, Slotting Optimization, Billing Mgmt, Extended Enterprise Mgmt, Inventory Visibility, Event Mgmt, and Total Cost to Serve• Developed and managed capacity plans, organization structures, and iteration schedules to ensure quality, control costs, and mitigate overall project risk• Evaluated and facilitated cross–project requirements and dependencies on shared common business objects, common architecture, and shared functional components• Ensured process compliance to RUP–based methodology and minimized project delays through timely communication and collaboration with other program managers and development owners in US and IndiaOperations: Managed operations and financial reporting and analysis for CTO/EVP – Global R&D and India • Prepared $45MM annual budget and performed monthly BTA and Forecast analysis• Prepared and participated in monthly Global R&D operations reviews for CEO• Managed perpetual forecast for India Services demand by global geography–based services practices• Global R&D representative for corporate initiatives including:- Microsoft SharePoint Rollout- Global Training- Time Entry, Resource Utilization, R&D Tax Credit- Resource Forecasting, Requisition, Immigration, Appraisal and Bonus programs

Sr. Manager, EPC Jumpstart – RFID Prototype Implementation 2004Led the design and delivery of an RFID–enabled software solution to prototype a pharmaceutical industry operating model that would ensure a secure supply chain, increase visibility, and increase the efficiency of returns and recalls. • Coordinated development and testing efforts of 30 resources from four product teams to deliver solution in two months. Supported integration and verification efforts of Accenture program management team• Designed initial integration of RFID functionality to Manhattan Associates’ Warehouse Management softwareSr. Manager, R&D – Warehouse Management 2001–2003Led design, QA, and documentation teams on four major releases of Warehouse Management (UNIX and iSeries)• Led the functional design for Advanced Receiving, Receive and Sort, and Order Allocation and Assignment for MHE Sorters• Coordinated initial synchronized release strategy across multiple products ensuring effective collaboration on key deliverables among R&D, Services, Sales, Training, Customer Support, Media, Marketing, and Product Mgmt• Delivered New Release presentations at Global User Conference• Internal Auditor for corporate ISO 9001 processManager, Consulting Group 1999–2000Led team (15–25) of design leads, project managers, and consultants implementing Warehouse Management software• Managed project scope, budget, resources, client relationships, and issue escalation and resolution• Led platform specific quality initiatives including QA integration testing and product documentation. Served as primary contact for product enhancements strategic to the Direct to Consumer and Apparel industries• Projects Include: Columbia Sportswear, Alliance Entertainment, Peerless Clothing, EMCO Corporation, Metatec International, Salant, McNaughton Apparel, and Ryder Integrated Logistics