Daniel Healey Email & Phone Number

Bloomington, IN, US

Bloomington, Indiana, United States

-Manage the event-day staff operations for 600+ Guest Experience employees, including direct oversight of 300+ gate staff, mobility assistance ambassadors, and all luxury and club-level representatives-Oversee the area operations of the above locations on event-day and collaborate with internal departments and vendors to make adjustments including signage.

Miami Gardens, Florida, United States

• Manage the event day staff operations for 200+ Guest Experience employee positions including ticket greeters, gate ambassadors, and all luxury level representatives
• Assist in the recruiting, hiring, and onboarding of all new employees for the Guest Experience department
• Create and administer yearly staff trainings for all responsible employee positions and manage the conversion of all staff trainings into a virtual format
• Oversee the Secret Shopper Program for all major stadium events including scheduling, reviewing and distributing reports, staff coaching and recognition, and analysis of each department’s results
• Create communications sent out to 600+ employees including pre-event emails, bi-weekly newsletters, and additional staff or event updates as required
• Update and monitor an automated Chatbot located on three websites that engages 1,500+ conversations and oversee the Live Agent Program that is associated with the platform

Bloomington, Indiana

• Assisted in the management of 300+ event staff members for high-profile university events including men’s basketball, football, concerts, and commencements
• Attended to the hospitality, medical, security, and ticketing needs of guests in all athletic and campus venues
• Coordinated the training, staffing, and day-of operations for IU Athletics’ Stadium Tour events
• Led team of 10 staff in weekly venue operations setup for purposes of line management and security
• Created and communicated frequently asked questions and event-specific details through an informational handout specific to each event

Bloomington, IN

• Monitor ticket gate that utilizes 8-10 employees scanning tickets
• Control flow of 1,000+ fans entering/exiting the ticket gate
• Problem solve different concerns brought up by fans and employees at the ticket gate

Bloomington, IN

• Providing exemplary customer service
• Ensuring fans have the best experience at IU sporting events

Miami, FL

• Supported off-season administration of 700+ part-time staff including communication, updates toyearly recognition prize cabinet, and assistance in preparation for staff trainings
• Contributed to the hiring and on-boarding of 150+ new event day staff by interviewing andprogressing new staff through initial employment documents
• Developed proposal for e-sports tournament to increase venue revenue and presented the conceptdirectly to Senior Vice Presidents
• Monitored four VIP clubs and surrounding general areas during a 60,000 attendee, three-day hiphop festival on stadium grounds
• Redesigned the 32-page Event Day Guide that will be used by over 4,000 game day staff members

Fordham University- Rose Hill

• The National Student Leadership Conference is a professional leadership conference for high school students that want to grow their leadership qualities and allows students to gain a new perspective on potential fields.
• Interview, hire, schedule, train, manage, and supervise a staff of team advisors and interns
• Develop a strong sport management based curriculum and simulation, schedule all academic trips, build lectures, plan social activities, and arrange professional sport administrators as guest speakers for the program
• Facilitate and conduct daily staff meetings as they taught the sport management related curriculum, and managed all supplies and logistics during the entirety of the program
• Held liable as an administrator for the overall experience of over 200 school students in regards to security, discipline, housing, meals, and transportation

• Monitor guest foot traffic for public areas
• Inform visitors on current and historical information of facilities

Bloomington, Indiana

• Conduct tours of 15-20 people informing them of the history and newly renovated sections of the stadium.

• Ensured the success of three 9-day conferences through facilitation of various academic and leadership sessions
• Assisted with the daily client simulation writing 20+ letters as perspective clients to the students.
• Served as a Resident Advisor and off-campus chaperone for up to 64 high school students (per conference)

Carmel, IN

• Laser Flash is a laser tag facility and arcade with in-house Noble Roman's. Laser Flash hosts daily sessions of laser tag and private birthday parties.
• Briefing and marshaling 42 person sessions of laser tag
• Facilitating children's birthday parties for 8+ people
• Helping with employees when they need assistance
• Running the kitchen at Noble Roman's
• Certified in Noble Romans and Booking/Running Parties