-Manage the event-day staff operations for 600+ Guest Experience employees, including direct oversight of 300+ gate staff, mobility assistance ambassadors, and all luxury and club-level representatives-Oversee the area operations of the above locations on event-day and collaborate with internal departments and vendors to make adjustments including signage, staffing, and access control to the guest journey for future events-Assist in the department budget and person staffing plan for the Miami Dolphins, Miami Open, Miami Grand Prix, and other special events-Order and oversee the organization of all apparel and relevant materials for department operations, including uniforms, signage, golf carts, hydration needs, etc. -Recruit, hire, onboard, and train 300+ employees for the Guest Experience department annually-Write regular and ad-hoc communications to inform 600+ employees of upcoming event schedules, operational changes, and additional Human Resources related action items-Oversee the department’s responses to guest feedback and utilize their feedback into necessary action items for the involved departments

•Manage the event day staff operations for 200+ Guest Experience employee positions including ticket greeters, gate ambassadors, and all luxury level representatives •Assist in the recruiting, hiring, and onboarding of all new employees for the Guest Experience department•Create and administer yearly staff trainings for all responsible employee positions and manage the conversion of all staff trainings into a virtual format•Oversee the Secret Shopper Program for all major stadium events including scheduling, reviewing and distributing reports, staff coaching and recognition, and analysis of each department’s results•Create communications sent out to 600+ employees including pre-event emails, bi-weekly newsletters, and additional staff or event updates as required •Update and monitor an automated Chatbot located on three websites that engages 1,500+ conversations and oversee the Live Agent Program that is associated with the platform

•Assisted in the management of 300+ event staff members for high-profile university events including men’s basketball, football, concerts, and commencements•Attended to the hospitality, medical, security, and ticketing needs of guests in all athletic and campus venues •Coordinated the training, staffing, and day-of operations for IU Athletics’ Stadium Tour events•Led team of 10 staff in weekly venue operations setup for purposes of line management and security•Created and communicated frequently asked questions and event-specific details through an informational handout specific to each event

•Monitor ticket gate that utilizes 8-10 employees scanning tickets •Control flow of 1,000+ fans entering/exiting the ticket gate •Problem solve different concerns brought up by fans and employees at the ticket gate

•Providing exemplary customer service •Ensuring fans have the best experience at IU sporting events

• Supported off-season administration of 700+ part-time staff including communication, updates toyearly recognition prize cabinet, and assistance in preparation for staff trainings• Contributed to the hiring and on-boarding of 150+ new event day staff by interviewing andprogressing new staff through initial employment documents• Developed proposal for e-sports tournament to increase venue revenue and presented the conceptdirectly to Senior Vice Presidents• Monitored four VIP clubs and surrounding general areas during a 60,000 attendee, three-day hiphop festival on stadium grounds• Redesigned the 32-page Event Day Guide that will be used by over 4,000 game day staff members

The National Student Leadership Conference is a professional leadership conference for high school students that want to grow their leadership qualities and allows students to gain a new perspective on potential fields of study for them in the future. • Interview, hire, schedule, train, manage, and supervise a staff of team advisors and interns • Develop a strong sport management based curriculum and simulation, schedule all academic trips, build lectures, plan social activities, and arrange professional sport administrators as guest speakers for the program• Facilitate and conduct daily staff meetings as they taught the sport management related curriculum, and managed all supplies and logistics during the entirety of the program • Held liable as an administrator for the overall experience of over 200 school students in regards to security, discipline, housing, meals, and transportation

•Monitor guest foot traffic for public areas •Inform visitors on current and historical information of facilities

•Conduct tours of 15-20 people informing them of the history and newly renovated sections of the stadium.

•Ensured the success of three 9-day conferences through facilitation of various academic and leadership sessions •Assisted with the daily client simulation writing 20+ letters as perspective clients to the students. •Served as a Resident Advisor and off-campus chaperone for up to 64 high school students (per conference)

Laser Flash is a laser tag facility and arcade with in-house Noble Roman's. Laser Flash hosts daily sessions of laser tag and private birthday parties. •Briefing and marshaling 42 person sessions of laser tag•Facilitating children's birthday parties for 8+ people•Helping with employees when they need assistance •Running the kitchen at Noble Roman's•Certified in Noble Romans and Booking/Running Parties