Daniel Henderson Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia, United States

Richmond, Virginia, United States

• Hired to build the first in-house customer experience department that would influence Executive decision-making
• Implemented social media and reputation management strategies across 9 different channels including Facebook, LinkedIn, and Google
• Improved Google ratings across 8 locations from 1.7 to 4.8 and added over 3,000 positive reviews within 18 months
• Created and managed the first in-house B2C and B2B closed-loop processes that followed-up on an average volume of 100+ surveys per day, increased revenue, produced longer contracts, and stronger partnerships with both.
• Invented NPS SWOT analysis reports and text analytic reports that increased B2C NPS by 100% at the end of the second year
• Directly managed over 25 major projects that required collaboration with every department to achieve the desired goals within deadlines

Wilmington, North Carolina

• Maintain and update all webpages to ensure accuracy, consistent tone, and optimize on-page and technical SEO
• Develop marketing strategies to grow subscription-based blog to achieve desired goals
• Manage social media strategy and create engaging content for Facebook, Twitter, Instagram, YouTube, and Pinterest
• Plan and manage regularly scheduled email marketing activity to grow subscriber base with engaging, relevant content
• Set key performance indicators for SEO and social media platforms that complement overall marketing objectives
• Track, analyze, and report analytics for website initiatives and social media platforms to achieve goals and objectives

Wilmington, North Carolina

• Maintain excellent oral and personal communication skills to succeed in fast-paced environment
• Write engaging content for digital communications using WordPress platform and adhering to brand guidelines
• Create graphics and manipulate images using graphic design techniques for digital media
• Proficiency managing and scheduling content for Facebook, Twitter, Instagram, Youtube, and Pinterest
• Utilize Microsoft Office Suite, Adobe Creative Cloud, and Google Suite applications to optimize efficiency

Wilmington, North Carolina, United States

• Excel in a fast-paced, professional business environment using excellent oral and personal communication skills
• Juggle multiple priorities in a fast-paced atmosphere without becoming overwhelmed
• Collaborate with multiple departments and teams to complete tasks and reach objectives
• Guide clients through guidelines and requirements
• Explain how to use the software for uploading and submitting documentation for review
• Working knowledge of hundreds of guidelines, review process, and different software

Wilmington, North Carolina

• Extreme attention to detail in order to maintain a 96% or higher accuracy in reporting and recording data
• Research background check history for felonies, misdemeanors, and violations
• Comply with individual state laws for accuracy in reporting background checks
• Work in a team environment and coordinate with other departments for information
• Utilize basecamp for creating, managing, and completing tasks

Salem, VA

• Attended weekly meetings to discuss resident concerns
• Implemented hall programs and other tasks in a timely manner
• Mediated conflict and assisted with compromise and solutions process
• Collaborated with staff to keep residence halls safe and upheld college policy

Radford, VA

• Cooked and assembled food to meet qualifications and standards
• Worked efficiently in high stress environment
• Served as part of multi-member team to ensure strong customer satisfaction

Salem, VA

• Designed Roanoke College ads to run on RCTV Campus Channel 61
• Created visually appealing graphics to promote events to campus community
• Worked with eight member team to meet client requests and adhere to deadlines
• Managed computer server during update process