Davonté Piggee, Msm Email & Phone Number

United States

• Expert in payment gateway knowledge, the partner and merchant portals, and other payment solutions• Consult newly signed partnerships through onboarding and implementation to help drive initial adoption and growth• Provides tailored approach to payments integration and optimization for Independent Sales Organizations (ISOs), Value-added resellers (VARs), and Independent Software Vendors (ISVs)• Assists with the merchant underwriting process to ensure application process is seamless• Established process frameworks utilizing Salesforce to ensure data captured is actionable

Dyer, Indiana

• Spearheads initiatives to increase market share and banking center profitability through business development and community engagement activities while managing the sales and service delivery, operational excellence, and staff; Designed and developed diversity framework aligning business practices with operational policies and procedures for implementation driving organizational efficiencies• Generates new business by engaging with customers, businesses, and community and civic organizations through impactful communications to establish and build sustainable relationships; Identifies unique opportunities to increase brand presence• Pioneered the implementation of diversity, equity, and inclusion (DEI) initiatives to shape organizational policies; Influenced stakeholders resulting in removal of credit checks from background checks disproportionally impacting underrepresented communities• Conducted employee engagement survey to gather data focused on DEI to enhance company culture; Analyzed insights to implement organizational change initiatives including minority-focused non-profit organizations engagement and added holiday observations • Pioneered business plans promoting strategic effort to gain 6.6M new loan originations; Allocates resources to escalate and resolve complex issues; Identifies opportunities for relationship retention and growth in support of business development• Leverages comprehensive knowledge of all products and services to evaluate customer needs and make appropriate recommendations to ensure customer satisfaction and drive positive experiences• Manages team performance through motivation, monitoring, and coaching; Heads training operations with emphasis on relationship development, market share growth, and regulatory compliance to drive productivity and mobilize goal attainment

Greater Chicago Area

Dyer, Indiana

• Heads integration team to effectively manage organizational structure changes through merger and acquisition; Develops and implements branch sales goals while overseeing all aspects of customer service levels and branch operational integrity• Delivered expertise on procedural, risk, and regulatory functions within the branch; Ensured branch consistently complies with all bank policies/procedures, and banking regulations• Engaged effectively and professionally with all levels of bank personnel, corporate, and bank clients demonstrating commitment to quality and extraordinary customer service• Orchestrated operational support to functional areas for business development; Increased customer retention by partnering cross-functionally to proactively provide services for customers• Implemented appropriate controls and oversight for any identified deficiencies; Developed sound operating conditions are maintained in branch by conducting reporting reviews to develop data-driven insights

Northwest Indiana

Saint John, Indiana

Merrillville, Indiana

Bachelor Of Business Administration, Business Administration, Management And Operations

Curriculum focused on blending leadership and teamwork, as well as providing a solid base in the fundamentals of business and developing.

Master Of Science In Management, Management

Understanding of the business disciplines and functional skills critical to the role as business professional in managing self and others

Certificate, Diversity And Inclusion

Learning actionable strategies to increase engagement, counter unconscious bias, and build an inclusive work culture