Dharmesh Prajapati Email & Phone Number

•Lead the technology infrastructure strategy and execution for the enterprise.•Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.•Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.•Development of enterprise standards and technology architecture and the IT operations governance process.•Conduct product and vendor evaluations ensuring best in class technologies and partners•Develop, execute and oversee procedures, policies of infrastructure administration.•Work with Business Groups and IT teams to design the right infra sizing and solution and ensure the effective implementation of the project•Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure systems inclusive of LANs, WANs, internet, security and wireless implementations.•Supervise Data Center•Define and manage IT Disaster Recovery Strategy for organization.•Define software and hardware standards in collaboration with stakeholders and owners.•Ensure apt security levels on network, infrastructure and servers are maintained.•Ensure to practice IT asset management inclusive of component inventory maintenance and associated documentation.•Negotiate with outsourcers, vendors and contractors for infrastructure-specific products and services secure.•Perform feasibility studies for different upgrade projects, conversions and improvements.•Has knowledge to analysis, implementation and evaluation of IT systems and their specification, Software, Hardware, networking and controlling information technology budget. Analytical skill, communication skill, cost analysis, negotiation skills.

Values Statement: Cares for people; shows humility; acts with absolute integrity and trustworthiness; never gives up; continually grows; and demonstrates excellence.

• Responsible for Global IT strategy for organization which includes 11 Sites across Kenya and Uganda• Take care of Digital security of all Sites and maintain regular Security audit.• Working closely with CFO and chairman of the company for IT Capex, and actively involved in Organization capex planning and strategy. • Expertly oversee large-scale IT projects, networks, and infrastructures—from initial planning and development to implementation and enhancements.• Defining long term and short term goals for IT Teams across Sites•Designed and Implemented disaster recovery plan for Oracle Database and SAP • Implemented M-Files (Document Management System) for storing Digital Documents instead of Physical documents. • Actively involved with Higher Management for defining and completing projects• Direct IT projects and technical activities across multiple project sites• Identify and resolve business needs to achieve organizational goals. Manage strategic planning to optimize resources, improve throughput, and enhance system performance parameters.• Lead high-performing technical team of Field Engineers, Security Engineers, and Systems Integration Specialists. Develop and implement standard operating procedures. .* Establish key processes that ensure reliable and efficient technical services organization-wide.

•Provided IT as Service to Multiple Clients•Researched and reviewed new software applications and made purchasing recommendation•Expertly oversee large-scale IT projects, networks, and infrastructures—from initial planning and development to implementation and enhancements.•Designed and Implemented disaster recovery plan for multiple clients •Implemented capacity planning mechanism and Cross Charge Mechanism of IT cost to individual clients.•Provided IT team based support on demand to clients•Provided Round the clock support to explicit clients•Shortlisted industry specific IT Support teams and helped the clients to depute onsite. •Provided remote support od demand•Helped the clients for End to End IT solution•Acted as a mentor at the client location and upgraded the IT Staff where needed•Mentored the clients IT staff on Latest technologies like upgrading from Windows Server 2003/8 to Windows Server 2012, with the latest Active Directory differences and implications•Researched new technologies and calculated future needs to achieve accurate capacity planning.• Evaluated the security requirements, by suggesting Antivirus and intrusion detection system•Managed multiple projects, including upgrades to Windows 2008 / 2012 Servers, Citrix Thin Client implementations.

•Responsible for overall IT Infrastructure of the Group, consisting of more than 3 Sites •Actively involved in business strategy and development•Responsible for complete IT expenditures and minimized the cost of implementations with vendor negotiations•Saved through aggressive negotiation of contracts and pricing on a budget for hardware/software purchases•Deliver business services and reduce IT expenditures resulting in organizational realignment, system refinement and significant cost savings•Conduct in-depth technical analysis of all systems, including the governance framework, architecture, and disaster recovery and business continuity; delivered gap analysis and recommendations, attaining 99% up time.•Implemented Security by implementing vulnerability and risk assessment threat protection •Implemented free CRM like Spicework for Inventory management, network management and helpdesk•Researched new technologies and calculated future needs to achieve accurate capacity planning.•Evaluated the security requirements, by suggesting Antivirus and intrusion detection system•Streamline the IT function by separating support tasks, creating new leadership positions and implementing best practices•Managing a team of over 30 administrative & technical staff.•Performing routine audits of systems and software•Excellent time management, confidentiality & communication skills.•Maintaining documentation of changes regarding users, functions & systems•Managing the internal & hosted network infrastructure including: firewalls, servers, switches and telephony.

• Improved network security by upgrading the system, applying patches and vigilant monitoring.•Responsible for end to end Network which includes 500 active network connections•Responsible for configuring and maintaining LAN WAN MAN topologies •Connected multiple sites through the configuration of GRE Tunnels•Implemented and administered Cisco Call Manager and Cisco Unified Voice Mail Server.•Configured FTP, Exchange Server connectivity•Increased network efficiency by 15% by re-configuring routers between sites, IP Sec LAN-to-LAN VPN tunnels.•Implemented Exchange Server Security best practices•Prepared an Exchange server disaster recovery plan.•Configured attachment blockings •Provided maximum uptime with most secured network, by blocking unnecessary ports and allowing traffic only through required ports.•Managed a team size of 10 network engineer

Managing Partner - Providing Cyber Cafe Services, the first of its kind in Valsad, Gujarat.Also offered services like domain hosting, website development, business card designing, Wedding card designiing

Masters In Business Applications, Information Technology

Bachelor’S Degree, Commerce