Principal - Organisational Change | Operational Excellence | Service Excellence
CurrentWorking with senior leaders I helped them to successfully sponsor and guide transformations. Working at all organisational levels, I helped create a sustained shift in culture, mindsets, capabilities, and skills. I helped people design and embed service and operational excellence, design and implement productive organisational systems and processes, structures, ways of working, roles, measures, and tools, and helped create an environment where people could work more productively and continuously improve their work.▪ Large Council, New ZealandMy role was to design, implement, and embed the organisation-wide ‘Te Hāpai ō’ transformation strategy, working with Consents, Compliance, Regulatory Support, Digital Services, Finance, People & Culture, and internal change teams.▪ Large Financial Services OrganisationMy role was to design, implement, and embed the ‘Customer In’ transformation strategy, working with Contributions, Withdrawals, Pensions, Claims, Digital Services, Contact Centres, Back Office Operations, and internal change teams.▪ Victorian Justice SystemMy role was to design, implement, and embed the ‘Registry’ transformation program for the County Court of Victoria, working with Civil Registry, Criminal Registry, Circuit, Corporate Services, Program Management, Governance, and Court Excellence.▪ Large Financial Services OrganisationMy role was to design, implement, and embed the ‘Client First’ enterprise-wide transformation strategy, working with Financial Advice, Contributions, Pensions, Contact Centres, Back Office Operations, IT, Digital, and internal change teams.
