I am passionate about helping people create productive and positively viewed organisations. I’ve helped private and public sector organisations create exceptional and positive experiences for customers, embed operational excellence, create an environment where people can work more productively and are enabled to continuously improve their work, and create a culture where people are more engaged.As a consultant or senior leader, my career has focused on working with executive leaders, senior leaders, operational managers, team leaders, frontline teams and technologists to help them bring organisational change and transformation strategies to life.My approach to creating a sustained shift in organisational mindsets, capability and culture is based on a sound understanding of human behaviour. My work draws on Systems Thinking Theories, Intervention Theory, Skilled Helper, Systems Leadership Theory, the Vanguard Method, Lean, Kanban, and Agile.I enjoy building capability through transferring my knowledge, expertise, and skills and have extensive experience in:▪ Organisational Health Analysis and Review▪ Using Customer and Business Analysis Methodologies to Identify Opportunities for Continuous Improvement ▪ Baselining Current Culture and Creating a Sustained Shift in Culture, Mindsets, Behaviour and Engagement;▪ Designing, Leading, Implementing, and Supporting Change Management Strategies/Programs▪ Managing Organisation Readiness▪ Bridging the Gap Between Strategic Planning and Execution▪ Embedding Customer-Centric and Continual Improvement Mindsets▪ Designing, Developing, Leading, and Embedding Productive Organisational Systems and Processes, Principles, Structures, Roles, Measures, and Tools▪ Designing and Embedding New Ways of Working, Service Excellence, and Operational Excellence▪ Designing, Developing, Leading, and Embedding Continuous Improvement Initiatives▪ Digital Transformation▪ Building Highly Collaborative and Successful Teams▪ Leadership and Team Development▪ Providing Thought Leadership and Establishing Communities of Practices and Centres of Excellence ▪ Facilitation, Coaching and Training▪ Building CapabilityI've been recognised as a thought leader and am the author of the books 'Reconceive: New thinking for progressive leaders to create productive, positively viewed service organisations' and 'Theories of Work: Origins of the Design and Management of Work’ and have published numerous articles.