Deepak Lal Email & Phone Number

Andhra Pradesh, India

Hyderabad, Telangana, India

Movements is a business strategy consulting firm which specializes in helping organizations develop a strong strategic vision to translate their potential into reality through focused conversations ,training and coaching., in areas such as sales, operations, delivery, human resources, and executive coaching

Hyderabad, Telangana, India

I used to teach full-time , 75 curious and inquisitive minds,in a low income private school in Pannipura Karwan. I taught Social Studies and English to the 9th and 10th Graders . This was not only a wonderful and eye opening look at the education sector in India , but also a glimpse of the dreams aspirations and the resolve some of these children had in changing their circumstance. The world that I knew for 27 years - the corporate world - was turned upside down when I interacted with my… Show more I used to teach full-time , 75 curious and inquisitive minds,in a low income private school in Pannipura Karwan. I taught Social Studies and English to the 9th and 10th Graders . This was not only a wonderful and eye opening look at the education sector in India , but also a glimpse of the dreams aspirations and the resolve some of these children had in changing their circumstance. The world that I knew for 27 years - the corporate world - was turned upside down when I interacted with my children. The joy the laughter,the innocent questions about life were learning which I never ever had in the corporate world. Besides the syllabus , i believe i gave them a sense of possibility and what can be achieved . A sense of wonder at the what the world has to offer . The two years working with the community of children , the children and wrestling with the new normal of getting technology to the last child in my class , to teaching through zoom , has shown me what is possible if one persists and if one has organizations like Tecah for India , what is possible . Show less

•Strategic planning on a global level which included transitioning 2nd level support to India along with developing a 3 year strategic plan for the global conferencing group.•Transitioned entire global support desk from Prague – Czech Republic to India in 2010.•Curbed the attrition from a 52% to 12% lowest in the industry•Employee engagement an annual talent survey rolled across all FSS in US and India. India call center has the highest scores of 94% (year on year improvement for… Show more •Strategic planning on a global level which included transitioning 2nd level support to India along with developing a 3 year strategic plan for the global conferencing group.•Transitioned entire global support desk from Prague – Czech Republic to India in 2010.•Curbed the attrition from a 52% to 12% lowest in the industry•Employee engagement an annual talent survey rolled across all FSS in US and India. India call center has the highest scores of 94% (year on year improvement for the last 3 years 2008- 72%, 2009- 92%).•Designed and implemented Service level Goals. •Created a culture of delivering distinctive customer services through various programs like ‘Coach Approach’, ‘Mentoring’.•Led various initiatives such as Business continuity planning, Community Involvement, and Quality •Involved in the budgetary exercise and responsible for the Profit and Loss of the overall budget of the Callcenter and office operations.•Undertook a transformational change within the Callcenter and went on to consistently achieve the Service Level goals over the last three years. •Key stake holder for “Deloitte Quality Council”, the apex body driving quality throughout various service lines across functions in Deloitte. •Have been formally accredited to deliver various trainings across functions in Deloitte Show less

Leading and managing the Mortgage Service Center – New Business, for HSBC UK, I set up various BCP centers across pan Asia i.e. Philippines, Malaysia and India. Part of the BCP council. Strategized and implemented mortgage COE in India. Also part of the Six Sigma steering committee which was responsible for institutionalizing processes and responsible for developing the quality frame work for HSBC Global Resourcing. Transitioned the end to end mortgage process i.e. applications to loan draw… Show more Leading and managing the Mortgage Service Center – New Business, for HSBC UK, I set up various BCP centers across pan Asia i.e. Philippines, Malaysia and India. Part of the BCP council. Strategized and implemented mortgage COE in India. Also part of the Six Sigma steering committee which was responsible for institutionalizing processes and responsible for developing the quality frame work for HSBC Global Resourcing. Transitioned the end to end mortgage process i.e. applications to loan draw down to India as well as the mortgage service help desk. Managed large scale high impact projects for global resourcing on pricing models. Show less

Magus Customer Dialog is into the business of customer contact programs like Call Centers (Inbound as well as Outbound), Direct Mailing Activities, and Fulfillment activities, Net Dialoging, Web Chat and Database Management. Starting from business development, relationship building and set up of call centers for Airtel in Delhi and Spice Communications Ltd., Punjab. Strategized, planned and implemented a 400 people team move from Hauz Khas to Okhala to help save the business about 3… Show more Magus Customer Dialog is into the business of customer contact programs like Call Centers (Inbound as well as Outbound), Direct Mailing Activities, and Fulfillment activities, Net Dialoging, Web Chat and Database Management. Starting from business development, relationship building and set up of call centers for Airtel in Delhi and Spice Communications Ltd., Punjab. Strategized, planned and implemented a 400 people team move from Hauz Khas to Okhala to help save the business about 3 Cr. annually. I’ve outsourced from ground up i.e. location identification, IT infrastructure, recruitment and training of staff. I was also part of the team that helped the company to be ISO 9000/2000 certified. Some of the key clients that I sold engagements to were: Glaxo SmithKline, Modi Xerox, International GE etc. Anchored branch operations in Chandigarh which included client relationships, training and developing effective customer solutions for Spice Show less

Chennai, Tamil Nadu, India

started a Conference Management company, and set it up and ran the entire business . I had clients like HLL, MK Electric , Eureka Forbes, NIIT. Did a turnover of a little over 20 lakhs INR

Pgdbm, Marketing/Marketing Management, General

B.Com, Business Administration And Management, General

Dhmct, Graduated In Hotel Management

Xii Standard

Education record