Stewardship of Vendor relationship, representing department interest while supporting staffing strategies based on business requirements and cost reduction to enable efficiency deliverables.

Responsible to manage and guide the career of 40+ regional people in SAFe Agile IT delivery teams responsible to develop and support IT applications on a Manufacturing Operations business. Manage career and staffing plan, provide support and coach to other Supervisors, and guide solutions to accomplishments.

Supervisor of a team responsible to support Microsoft Skype for Business solution at ExxonMobil. Leading 10 people, in USA and Brazil, to deliver an outstanding service to over 90K global users, leveraging the adoption of a new concept of collaboration aligning mobility and reliability.

Team Lead in a Server Operation group of 18 analysts, supporting over 12K Windows Servers globally. Coordinate initiatives to improve quality and efficiency of the service. Primary Incident Manager for Server Ops team, engaged for a better and efficient incident management process, training and supporting peers. Participated on several projects to improving the team results, stewarded discussions and decision making, and trained analysts on new tools and concepts.

IT Specialist in a global project to convert a Lotus Notes environment into a Microsoft Exchange environment, impacting 100K users. Responsible for creating and deploying technical documents and training materials for the Support personnel and End Users. Supported the design of solutions, by implementing, testing and defining best options. Developed new processes, and act together with the Communication team for the delivery of trainings and End User communication. Power User for the new tools, helping support teams with the new technologies.

IBM Lotus Notes eMail Technical Consultant, responsible to supporting the eMail Operations team for server and client requests. Design processes and participate in decision making. Worked to create the eMail Operations and Client Support teams, interviewing and helping for the selection of 10 new members.

IT Specialist providing technical consultancy on IBM Lotus Notes and Domino, supporting users and servers in USA Canada, and Mexico.Focal Point of the Global Notes Architecture team, providing guidance, developing processes, and supporting team members. Actively participate on two Knowledge Transfer training for the ServerWatch/IBM project, at Phoenix/AZ/USA, in 2006; and for the Global Notes Architecture/IBM project (Lotus Notes support), at Poughkeepsie/NY/USA, on 2004.

Development and maintenance of Lotus Notes Applications.

Technical Consultant on Microsoft and Lotus Notes/Domino technologies for Infraero Aeroportos do Brasil.Developer of Lotus Notes applications and solutions Project Manager

Teacher of the class of "Administration and Management of Computing Network", part of the Computing Network degree.