Responsible for HR and management projects, staff recruiting and selection for external hiring, development and application of technical and behavioral trainings, and process mapping and deployment.

HR projects, such as technical and behavioral training for Sales and Customer Service, IT Systems, Leadership, Feedforward / Feedback, Multipliers and Supervisors Training, Change and Knowledge Management, Commitment, Positions and Salaries, Skills Mapping, etc. Management Projects as Results Presentation, Process Mapping, Mentoring, etc. Process mapping and deployment.

Management of 300+ people from Operations, HR, Call Center, Facilities and IT in Rio de Janeiro subsidiary with report to HQ (São Paulo). Procedures, forms, processes definitions and team management based on contracted SLAs analysis.Internal risks control and stabilization, indicating financial impact and preventive actions. Planning development and budget monitoring, process management, financial controls, cost reduction and revenues increase. Audit implementation as quality… Show more Management of 300+ people from Operations, HR, Call Center, Facilities and IT in Rio de Janeiro subsidiary with report to HQ (São Paulo). Procedures, forms, processes definitions and team management based on contracted SLAs analysis.Internal risks control and stabilization, indicating financial impact and preventive actions. Planning development and budget monitoring, process management, financial controls, cost reduction and revenues increase. Audit implementation as quality control tool. HR activities implementation, such as training preparation and planning, job descriptions and salaries, skills mapping and employee engagement in climate research, in addition to motivational and playful actions. Lean leader in Quality Improvement and SADT Operation scaling. Turnover and absenteeism rates reduction. Design Thinking projects. Show less

Telecom operator training team management and evaluation. Budget control, internal reports, suppliers hiring and training needs assessment, planning, design and internal training management. Technical and behavioral training development and application. Performed also as Operations Supervisor and Technical and Behavioral Trainer.

Department reports, cost and stock controls and customer service.

Employee recruitment, internal communication, trainings, payroll, benefits and reports. ISO 9001 auditor.