• 8 years of experience as a ServiceNow Functional Consultant, implementing, configuring, and customizing ServiceNow applications to meet business requirement.• In-depth knowledge of ITSM processes, including Incident Management, Problem Management, Change Management, Knowledge Management, and Service Catalog Management• Strong understanding of ITIL Framework and best practices.• Demonstrated ability to lead and facilitate workshops, gather requirements, and develop solution that align with business needs.• Skilled in creating functional specifications, process flows, and user journey.• Excellent problem-solving and analytical skills with a keen sense of attention to details.• Strong communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams and stakeholders.