Daniel Podmore Email & Phone Number

Wollongong, Nsw, Au

Wollongong, Australia

I aim to gather future working experiences that will further my skill sets and knowledge of Hospitality industry practices, particularly those relating to the products and services of Hotel and Resort operations. I am presently seeking to diversify my career with experience at sub-sectors of Hospitality that will provide exposure to areas of operation that I am little familiar with, and those areas that I have history with and can further refine my capacity to contribute.I have commenced… Show more I aim to gather future working experiences that will further my skill sets and knowledge of Hospitality industry practices, particularly those relating to the products and services of Hotel and Resort operations. I am presently seeking to diversify my career with experience at sub-sectors of Hospitality that will provide exposure to areas of operation that I am little familiar with, and those areas that I have history with and can further refine my capacity to contribute.I have commenced tertiary studies, enrolled to a Bachelor of Business, with Majors of Accounting and Human Resource Management. My passion to explore these disciplines stems from my working experiences and the desire to develop proficient understanding of Management operations, leading and co-ordinating cost effective and profitable team operations within enterprise. Show less

Wollongong, Australia

o Effectively manage the daily reconciliation of the Hotel’s tradingo Check and prepare reports and statistical information in accordance with service standards andauditing procedures during the night shift.o Represent the General Manager in their absence, holding responsibility for the smooth andefficient running of the Hotel's overnight operation.o Ensure maximum guest satisfaction as well as the safety and security of the property.o Managing daily reconciliation of… Show more o Effectively manage the daily reconciliation of the Hotel’s tradingo Check and prepare reports and statistical information in accordance with service standards andauditing procedures during the night shift.o Represent the General Manager in their absence, holding responsibility for the smooth andefficient running of the Hotel's overnight operation.o Ensure maximum guest satisfaction as well as the safety and security of the property.o Managing daily reconciliation of hotel outlets and completing daily revenue postingso Checking in and out guests as required.o Preparing and distributing relevant reports to inter departments.o Managing and confirming reservation details and accounts for in-house guest details ensuringall details are recorded accurately.o Collating paperwork for departures and coordinate with the Front Office team.o Providing supervision and support to the Front Office team and other departments whenrequired.o Responding to guest enquires and requests in a timely manner.o Ensuring an effective handover of issues is conveyed at the start and end of each shift betweenNight Audit, Concierge and Reception.o Maximising guest satisfaction as well as the safety and security of the property.o Attending to guests requests efficiently and effectively to ensure total customer satisfaction. Show less

Wollongong, Australia

o Assist with the development and implementation of Front Office strategy with focus tomaximise profit and customer satisfaction.o Provide support to Front Office operations and related Guest Services during arrival, departureand stayover periods.o Provision of housekeeping and maintenance requirements and requests during the rosteredabsence of staff.o Liase with Reservations Manager to ensure maximum room sales and revenue targets areachieved.o Monitor quality… Show more o Assist with the development and implementation of Front Office strategy with focus tomaximise profit and customer satisfaction.o Provide support to Front Office operations and related Guest Services during arrival, departureand stayover periods.o Provision of housekeeping and maintenance requirements and requests during the rosteredabsence of staff.o Liase with Reservations Manager to ensure maximum room sales and revenue targets areachieved.o Monitor quality of service standards at Front Office, reaching guest expectations, and beactively involved during all dispute resolution.o Front Office rostering, staff management and induction training.o Monitor and maintain Front Office adherence to Accounting requirements and procedures.o Liase with department managers and supervisory staff to enhance standards of service andconsistency between departments.o Planning and forecasting of hotel occupancy, activities and events. Show less

Wollongong, Australia

Chifley Wollongong

Kiama, Australia

o Provide efficient service for guest reservation, registration and departure; maintain accurateguest accounts and provide accurate, helpful information.o Attend to all incoming calls via the switchboard in a professional and polite manner, constantlystriving to provide Total Customer Satisfaction.o Maintain strict security procedures to ensure guest confidentiality and safety

Kiama, Australia

o Effectively manage the daily reconciliation of the Hotel’s tradingo Check and prepare reports and statistical information in accordance with service standards andauditing procedures during the night shift.o Represent the General Manager in their absence, holding responsibility for the smooth andefficient running of the Hotel's overnight operationo Ensure maximum guest satisfaction as well as the safety and security of the property.

Food & Beverageo Co-operative Supervision of Daily Operations within the Blue Diamond Bar & Bistro.o Co-operative Supervision to Weddings, Conferences & Occasional Functions.o Frontline Supervisory Management of Food & Beverage Staff Team.o Mediation of Clientele Complaints & Disputes.o Opening & Closing Procedures/Cash & Credit Reconciliation.o Stock Accountability and Ordering.o Adherence to the requirements and expectations of the Food & Beverage Divisional… Show more Food & Beverageo Co-operative Supervision of Daily Operations within the Blue Diamond Bar & Bistro.o Co-operative Supervision to Weddings, Conferences & Occasional Functions.o Frontline Supervisory Management of Food & Beverage Staff Team.o Mediation of Clientele Complaints & Disputes.o Opening & Closing Procedures/Cash & Credit Reconciliation.o Stock Accountability and Ordering.o Adherence to the requirements and expectations of the Food & Beverage Divisional Manager.o Provide for guests and patrons an experience and environment they feel meets their expectations.o Familiarize myself with VIP and regular guests to ensure their requests and needs are met.o Liaise with customers and Chef/kitchen brigade to ensure service times are adhered to.o Ensure revenue for the shift is accounted for with cash/charge summary being completed tobalance daily activities.o Ensure all mis-en-place is completed prior to guests arriving.o Ensure staff are competent in all service procedures and they are enabled and empowered tomaximize sales to guests.o Ensure guest billing is completed accurately following Hotel procedure and that correct chargesare posted.o Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelinesand House Management PoliciesMini-Bar Attendanto Provide the convenience of a personal bar in the Guest rooms by accurately monitoring and restockingthe Minibar.Public Area Attendanto Collect, maintain the security of and return master keys on each shift.o Collect necessary room reports from Front Office and Housekeeping at the start of each shift.o Check allocated rooms in the hotel except when the “Do Not Disturb” sign is on the door.o Respect privacy of all guests; follow procedures for entering guests’ rooms.o Re-stock minibar in each room to par stock levels. Show less

Wollongong

Food & Beverage Service to Wedding Reception Services & Corporate Functions

Wollongong

Food & Beverage Service to sporting events & functions.

Gerringong

Supervisory role overseeing Front of House Operations during Wedding Reception Services and Conferencing Events.

South Durras

Duty Manager overseeing resort operations, specialising at supervisory roles within Food & Beverage and Entertainment Divisional Operations.Entertainment Divisional Supervisoro Co-ordination of daily and occasional Kids Club & Entertainmentevents.Food & Beverage Divisional Supervisoro Co-ordination of daily restaurant, cafe & bar operations.o Co-ordination of conferencing, wedding & occasional event flooroperations.o Staff training and rostering.o… Show more Duty Manager overseeing resort operations, specialising at supervisory roles within Food & Beverage and Entertainment Divisional Operations.Entertainment Divisional Supervisoro Co-ordination of daily and occasional Kids Club & Entertainmentevents.Food & Beverage Divisional Supervisoro Co-ordination of daily restaurant, cafe & bar operations.o Co-ordination of conferencing, wedding & occasional event flooroperations.o Staff training and rostering.o Supervision of expenditure and budgetary adherence.On-Site Duty Managero Supervision of daily operations and fulfilment of associated resortdivisional requirements.o Supervision of resort staff conduct and operating procedures.o Opening and closure of resort facilities and daily reporting ofrevenue/expenditure.o Principal reception duties including placement and confirmationreservations, processing arrivals & departures and responding toenquiries.o First point of call to guest requirements/complaints and provision ofnecessary maintenance, housekeeping or other necessities. Show less

Hamilton Island, Queensland, Australia

o Caretaker to several privately leased holiday properties.o Full conduct of cleaning and management of maintenance to propertiesand affiliated transport buggies.o Provision of island instructional tour to arriving guests and on callresponse to queries, complaints & difficulties.

Bachelor’S Degree, Accounting

Higher School Certificate, 3 Unit Maths, 2 Unit Related English, 2 Unit Physics, 2 Unit Chemistry, 3 Unit Economics

Activities and Societies: Cadets, Rugby, Cricket, Tennis.