As the Managed Services Systems Administrator I function as the technical lead responsible for building, managing, and monitoring all installed hardware onsite with clients through the LogicMonitor platform, as well as assisting in growing the list of NOC/SOC tools and software in use by Netsync’s engineering and support staff. Through a demonstrated technical competency across numerous domains of knowledge I aid in delivering accurate and reliable system health metrics on mission critical infrastructure to ensure the highest levels of availability, performance, and security both in and out of house. Daily responsibilities include, but are not limited to the following:· Configure and manage all NOC and SOC tools and software· Ensure the highest level of systems and infrastructure availability and security· Recommend tools, software, systems or enhancements to deliver a feature rich NOC / SOC offerings· Recommend process improvements to drive efficiency· Monitor and test application performance for potential bottlenecks and identify possible solutions· Maintain security, backup and redundancy strategies· Provide support for complex issues that require escalation, both internally and for clients· Liaison with vendors and other IT personnel for system or problem resolution

• Key team member supporting managed service providers via online tools and phone.• Provided support and troubleshooting services Microsoft Server 2008 thru 2019 errors and updates• Managed queue and support of Exchange 2003 thru O365 on multiple platforms including on-premises, hybrid, and cloud• Provided maintenance and support for Windows OS 7 thru 10 for hundreds of clients and end users.• Ongoing network monitoring, custom and box application support as well as troubleshooting physical equipment/hardware issues

• Designed workflow for primary features within the PocketSuite Platform, allowing an accelerated onboarding and business integration via that process while creating internal support documentation, and providing direct application support as needed. • Spearheaded process improvement to streamline feedback into design and development. • Key team member involved in application design and support as well as daily operational support for the Customer Success team • QA new features logging and tracking bug reports.• Customer advocate for new features to the greater design and development team.• Involved with both users and development of the application while also focusing on infrastructure and process improvement.

• Responsible for the maintenance and support of all aspects of IT Infrastructure; maintenance, design, and deployment of Hyper-V cluster structures, Blackberry Exchange Server, SQL 2010, IBM MaaS360, GoCanvas, ShoreTel, Concur, Exchange 365/Azure, FMAudit, e-Automate, and Veeam• Provided client support with any technical issues they had while attempting to utilize the services of Precision Document Solutions• Headed up of all IT asset procurement, preparation, and deployment for all field assets; tablets, iPhones, Blackberry handheld units, laptops, etc. • Regularly performed security patching auditing to prevent unauthorized remote access to corporate assets• Reduced total asset overhead by ~30% after completing an annual department audit by removing all non-essential devices from any corporate accounts, thoroughly training all field service members as to what appropriate corporate device usage entails while enforcing existing IT policies, and general user account maintenance

• Jr. Citrix Administrator focused on performing intermediate issue analysis and resolution, identify root causes of issues, respond to server alerts and system outages and escalating with vendors if necessary. • Generated knowledge base articles and issue resolution scripts for Tier-1 troubleshooting workflows, and managed Citrix user profiles in XenApp 6.5 to current.• Functioned as senior desktop support and executive desktop support

• Overnight support for Service Desk by resolving reported computer issues, unlocking user accounts within AD, Oracle, etc.• Coordinated and assisted with several company-wide projects using Powershell; i.e. for asset tracking, software inventory, application and system updates, etc.• Processed equipment requests to coordinate deployment and setup with onsite desktop teams globally• Functioned as interim SDM for system outages that occurred at night.

• Served as onsite executive support for all company offices supporting all North American operations. • Responsible for upkeep and maintenance of all computer hardware, printers, and Crestron A/V conferencing equipment at multiple locations

• Managing all account creation and redaction and access levels• Ensuring compliance with internal service level agreements and internal reporting.• Part of a team that served as the primary support contact and depot repair for all residential LPC managed property offices