Derya Polat Email & Phone Number

Genève, Suisse

Paris Area, France

- Successfully oversaw all press relations, and public relations for clients: Gucci, Rolex, L’Oréal, Lacoste, Coty Group, Caron, Bulgari, Fenty, Shiseido, Lancaster, Tom Ford etc. with a portfolio of 60 clients- Proficiently organized, led and managed 25 personnel- Negotiated all customer and supplier contracts- Consistently followed-up KPIs and turnover and produced monthly reports for senior management- Identified operational issues and proposed solutions for improvement in efficiency, communicating with IT, maintenance and other service providers- Oversaw as the financial manager, the management of invoices and payments, budget monitoring and cost optimization, interfaced with the accounting firm for the management of the company’s income statement (P&L)- Acted as Human Resources Manager, which included supervision and control of payrolls, ensuring recruitment and on-boarding of the correct profile with the right contract, job postings, reviewing resumes and scheduling interviews- Representative of executive committee, supporting local competencies and performances by setting and working on relevant goals, in collaboration with the CEO- Coordinated internal and external projects (hotel reservations, travel logistics, listing)

- Competently developed business strategies for business development, increase store traffic and profitability- Ensured quality and exceptional standards for merchandising, sales activities, store operations, campaigns and stock levels- Tracked turnover and KPIs- Effectively set up excellent shopping experience to maintain a high level of customer satisfaction- Motivated and communicated with the team to explain goals for them to achieve, challenging the team and enquiring about their wellbeing- Successfully recruited and trained personnel as well as delegating daily workload among associates- Planned and controlled the store payroll budget to meet or exceed expectations- Directed the shipping, receiving and inventory flow

- Travelled across Europe to run sales sessions, to ensure a high quality of service to all customers, acting as a liaison with all levels of the organization to ensure accurate reporting of information- Escalated problems or issues to senior management- Established and maintained all auction information systems- Key account customer loyalty to build long lasting business relationships with customers to reinforce brand/agency trust that perfectly met their needs- Reconciling sales, collection of accounts receivable in a timely manner and banking duties; managed and coordinate the ordering of auction supplies- Hired, coached and trained team on how to make appropriate decisions regarding customer service (i.e. refunds, invoicing enquiries, owner details and complaints)

Paris

- Organized and planned events- Managed pastry chefs’ and sommeliers’ schedules- Validated new student memberships- Managed disciplinary follow-ups