Daniel Polk Email & Phone Number

Louisville, Kentucky, US

Accountable executive for CenterWell Pharmacy and Humana PBM digital organizations. CenterWell is a mail-order Pharmacy wholly-owned by Humana, shipping 50M+ scripts annually.Accountable for $4B+ Pharmacy eCommerce digital business, including all supporting digital products in the portfolio. Grew online acquisition conversion rate and sales volumes, with a.

Louisville, Kentucky, US

• As the executive accountable for Humana’s digital product organization, this position leads a cross-functional team through all phases of the product lifecycle, delivering customer outcomes through digital health.
• Digital leader accountable for all prospect, member, and provider-facing Humana digital products, serving millions of yearly unique visits. This digital product portfolio spans Humana.com, Go365 Wellness, IoMT.
• Developed programs to drive an increase in visitors to Humana digital properties in 2021, driving online sales volume, as well as lead generation into national contact center & local agents.
• Established early utilization of traditional Artificial Intelligence (AI) in customer-facing digital products, creating the next level of personalized experiences powered by AI-driven next-best actions..
• Led program for the company’s adoption of a culture-changing Customer-centric Operating Model as executive leader of Humana’s transformation journey. Partnered closely with IT and operating units on Scaled Agile and.
• Drive product innovation that delights customers through data-driven and human-centered methods, test and learn experimentation, and customer-journey frameworks.

Concord, NC, US

• ACN is a high-growth, founder-led global telecommunications and essential home services provider. The company uses partnerships to offer residential and business services – such as internet, mobile, energy – in 25.
• Provided leadership for driving consumers and prospective franchisee owner traffic to the digital channel, and the strategy, roadmap, and supplier management of the global Digital product portfolio; platforms and.
• Directed re-imagination, launch, and ongoing SaaS sales of core franchisee platform, supporting 200,000+ franchisee owners globally. SaaS platform drove recurring revenue to ACN, while enabling key business-management.
• Drove continuous improvement in corporate culture and processes through repeated dialogue about analytics, refactoring of work teams and processes to Lean Agile methodology, and transitioning the firm from a project to.

Kansas City, Missouri, US

• Partnered with 3 colleagues to start Pinsight Media+, a Sprint-funded start-up focusing on 3 lines of business: targeted mobile advertising, mobile fintech, and advanced data analytics. Successful launch of the.
• Incubated and gained internal funding for the start-up inside of Sprint to drive monetization of large-scale customer data.
• Drove aggressive revenue growth of the start-up to $120M/year in under 3 years, leading to successful move to independent operation as a wholly-owned subsidiary; Pinsight Media was Sprint’s only internally-incubated.
• P&L responsibility for digital advertising business, including leading commissioned advertising sales team, driving marketing tactics across inbound, outbound, social media, and PR, and all ad-tech product development.
• P&L responsibility for FinTech business, including outside sales team, product development, and partnerships with Financial Services firms and start-ups.

Overland Park, Kansas, US

Responsible for strategic plan to launch new business models in the Ad-Tech and FinTech spaces, towards the objective of monetization of customer data to drive new sources of revenue for Sprint.Three areas of focus are: Mobile Payments, Data Analytics, and Mobile Advertising.

Overland Park, Kansas, US

• Responsibility for SEO traffic generation and on-site conversion for more than 200 million mobile and online transactions per quarter on sprint.com, a website that was among the top 100 worldwide in total traffic.
• Directed 80+ person organization with span of control across SEO, Business Intelligence, Web Analytics, competitive Intelligence, 24x7 monitoring and triage, Quality Assurance, and management of strategic relationships.
• Drove technology investment, platform development, supplier management, and process changes, as an Executive lead on the 2-year, $90M “Sprint Digital 2.0” transformation journey.
• Established strategies to grow sales, including simplifying the eCommerce product suite for Corporate, Government, and Affinity partners, developing Direct Marketing partnerships, and launch of shopping-support.

Overland Park, Kansas, US

• Concurrently directed multiple teams through full product development lifecycle for enterprise digital applications.
• Directed cross-functional teams to develop products across software development activities, including driving delivery of enterprise class n-tier ecommerce, content management, audienced personalization, portalized.
• Drove cross-channel experience through concept, build, and delivery of programs such as Click-to-Call and Chat bots.

Falls Church, VA, US

Authored and published a Department of Defense report as the capstone of a 1-year detailed investigation into causes of “Gulf War Syndrome” (http://www.gulflink.osd.mil/carc_paint/).Key work included creating a methodology for interviewing sick Gulf War veterans – spoke with more than 150 veterans.* Top Secret SCI Security Clearance required for position

Reston, VA, US

Analyzed the nature of pollutants discharged during the destruction of chemical munitions, including ongoing collaboration with DoD contractors on the accuracy of computer-modeling.

M.A., Environmental Planning

Mba, Finance, Strategy, Marketing

B.A., Environmental Sciences