Derek Poppink Cxa Cua Email & Phone Number

Ferndale, Mi, Us

Accenture Industry X.0 helps businesses master the digital reinvention of industry when they use advanced digital technologies to transform core operations and unlock new revenue streams and business models. We support every aspect of our clients' multi-phase transformation including workforce, customer experience, R&D, engineering, manufacturing, business support and ecosystems.

Ann Arbor, Mi

We do three things, and we do them really well.WE INNOVATE software-fueled digital experiences from start to finish—disrupting the competition before they disrupt you.WE CREATE rock-solid code at lightning speed—delivering the highest-value solution in the smallest amount of time.WE TRANSFORM the way your business drives execution—teaching you to challenge the status quo and reject constraints.

Novi, Michigan

Partner with client companies to discover, define, and design digital solutions for customer and employee engagement. Define and negotiate scope, budget, tasks, and deliverables. Lead executive visioning, stakeholder interviews, and end user observations to identify and prioritize business goals and user needs. Collaborate with colleagues and stakeholders to design delightful web sites, intranets, and business applications.Accomplishments• Established user experience and business analysis practices for Detroit office. Provided key contributions to over $3 million in closed sales and leadership for design projects exceeding $1.5 million.• Developed and taught Client Advocacy & Consulting Training, a highly regarded four-hour workshop for user experience consultants, visual designers, content strategists, and project managers. Areas of Focus• Vision statements, solution roadmaps, contract negotiation, project staffing, and client partnership

Farmington Hills, Michigan

Provide leadership in combining user needs and business goals to create an exceptional user experience. Drive end user research and concept development including contextual inquiries, persona and scenario development, and ideation sessions. Collaborate on mockups, wire frames, and clickable prototypes for rapid, iterative testing and design improvement. Advocate for the end user in design and development while collaborating with stakeholders in product, content, marketing, sales, and technology.Accomplishments• Established user experience center of excellence in Gale library group, resulting in increased product usage, award winning products (Gale Virtual Reference Library), and increased user satisfaction scores.• Helped centralize user experience practice across Cengage Learning (a $2 billion company) and build three regional user experience studios. Promoted to lead first fully constituted studio. • Directed 7 full-time employees and 14 contractors, including experts in ethnographic research, graphic design, interaction design, information architecture, and process improvement.Areas of Focus• Agile software development, business model generation, user experience management, information retrieval, digital courseware, electronic readers

Detroit, Michigan

Collaborated with customers, users, and cross-functional teams to write, refine, and implement business requirements. Created concept, high-level, and detailed designs of high-profile dashboards, scorecards, and other user interfaces. Lead design reviews, development milestones, heuristic evaluations, and presentations. Conducted cognitive walkthroughs, usability studies, and code reviews in order to identify and eliminate defects.Accomplishments• Led user-interface design and testing for a unified executive and operations web dashboard (Vantage Service Manager) where customers can see, find and fix application performance problems.• Worked with business and development leadership to create integrated dashboards for requirements management, application development, and quality assurance (Optimal Delivery Manager).• Designed new user interface for end-user experience monitoring product (ClientVantage). Directed development and usability testing of the interface.• Coauthored Compuware Web Applications Style Guide, presented it to company-wide audience, and implemented style updates throughout Vantage Product Suite (six products).Areas of Expertise• Application service management, end-user experience monitoring, alerting and event management, executive reporting, charting, responsiveness

Tokyo, Japan

Led brainstorming sessions and weekly teleconferences, created personas and prototypes, designed user interfaces, and conducted usability testing. Wrote technology white papers, created usability questionnaires, and filed patent proposals. Collaborated with American and German research groups.Accomplishments• Designed an asynchronous communication, coordination and expertise location application (Ubiquitous Collaboration System) and implemented web-based prototype.• Developed a synchronous communication and awareness application (Ubiquitous Co-Work System) and demonstrated it over thirty times to executives and visitors.Areas of Expertise• Computer-supported cooperative work, remote collaboration, ubiquitous computing, expertise location, knowledge management, coordination, forums

Menlo Park, California

Built software and hardware prototypes. Conducted usability studies, surveys, and interviews. Wrote technical reports and patent applications. Presented research and prototypes every six months to the president of Ricoh Japan (an $11 billion company) and other senior executives. Exhibited four times at annual company-wide open houses in Japan. Influenced future research and product directions by successfully sending two prototypes to product development.Accomplishments• Invented a proactive retrieval sidebar for Microsoft Outlook that gathers documents, face images and information related to currently selected email message.• Implemented a variety of information retrieval interfaces for the Ricoh eCabinet, including a Microsoft Outlook toolbar and a dynamic query and caching application. Research Areas• Information retrieval, information appliances, multimedia communication, collaborative virtual environments, intelligent user interfaces, telephony

Ms (With Distinction In Research), Computer Science

Activities and Societies: Teaching assistant for HCI experts Terry Winograd and David Kelley.Specialization in Human-Computer Interaction.

Bs, Computer Science

Activities and Societies: Teaching assistant for various core computer science classes. Resident assistant for all-freshman dormitory..