Laron Donte Porter, Mpa Email & Phone Number

Atlanta, Ga, Us

* Jamf Certified Admin.* Install, configure, and maintain operating systems (e.g., Mac, Windows) and related software. * Diagnose and resolve hardware, software, and network issues in a timely manner, either independently or by collaborating with other IT team members or vendors.* Configure and maintain network devices such as routers, switches, firewalls, and VPNs to ensure secure and efficient data transmission.* Provide technical support to end-users, troubleshooting IT-related problems, and providing solutions or workarounds.* Document troubleshooting procedures, system configurations, and IT infrastructure changes for future reference.* Implement redundant systems, failover mechanisms, and backup strategies to enhance resilience and business continuity.* Leads and participates in IT projects, from initial planning and requirements gathering to implementation and post-deployment support.* Coordinates with cross-functional teams, vendors, and stakeholders to ensure project milestones are met within budget and timeline constraints.* Participates in regular reviews and assessments of IT systems and processes to identify areas for improvement and implement necessary changes.

Cupertino, California, Us

• Provided exceptional customer service and swift solutions to technical problems.• Apple Certified Macintosh Technician.• Apple Certified iOS Technician.• Skilled professional expert in troubleshooting and repairing apple products.• Used problem solving and people skills to complete 125+ mac and mobile appointments per week.• Assisted customers to get more out of their products by sharing knowledge and repaired the relationship with Apple. • Lead, educated and mentored team members about products, and kept technical know-how up to date.• Used customer service brilliance and empathetic nature, to provide guidance and support in face-to-face interactions.• Communicated effectively written and orally with staff and customers about Apple products.

Baton Rouge, La, Us

• Responsible for providing exceptional administrative, technical, and clerical support to three Administrative Law Judges.• Responsible for compiling, interpreting and housing the unit reports, staffing plans and federal compliance data.• Served as Case Manager for 270 unemployment filings per month; extensive knowledge in all Unemployment Insurance Laws and Policies and all claim types• Planned, created and executed all New Hire training in the Appeals Tribunal.• Mentored and supervised 15 employees in the Appeals Tribunal. • Closely monitored case flow to ensure a smooth process and correct any errors and take appropriate action as needed.• Assisted with completing fact-finding forms, answering claim related questions for claimants, employers, and Field Offices. • Contacted claimants, employers, for additional information concerning UI claims filed. • Reviewed, approved, denied, request for claim backdates, request for wages to be deleted or added in and out of state. • Addressed overpayment concerns and assessing overpayments; forward claims considered to be potential fraud cases to the Investigation team.• Completed 30+ adjudications per week and assess benefit charges to be submitted to employers for claims filed.

Long Island City, Ny, Us

• Provided the best quality service to customers. • Assisted in stocking of new sales merchandise • Assisted in maintaining floor displays with product and merchandise• Responsible for opening and closing store procedures.

•Compiled weekly and monthly phone reports, work drawer reports and collector activity reports •Reviewed accounts for license approvals/denials •Processed the daily and quarterly Louisiana Workforce Commission checks •Maintained Consolidation, IRS, SSI Repayments, Extended Repayments, and Hardship folders

Atlanta, Ga, Us

Drove call center sales while ensuring customer satisfactionAssisted with inbound sales on commission basisResolved escalated customer calls through problem solving and expertise in all products, processes, and positive relationship building techniques. Completed timely and accurate records of sales activities on a daily basis

Continued supervision of clients in careAssisted in helping clients sustain and meet treatment goalsEffectively communicated written and orally to co-workers and social workers

Bradenton, Fl, Us

Provided STAR quality customer serviceAssisted in opening and closing store procedures.Processed new shipment, and stocked inventoryTrained new hires, and set up floor displays

Masters In Public Administration, Public Administration

Bachelors Of Arts, Communication Studies