Dave Osborne Email and Phone Number

In Q1 2023, I was chosen to lead the company's first GTM Enablement team following a department reorganization. Managing a team of three, I focused on rebuilding GTM Bill of Materials processes, added a team member to manage our enablement tech stack, and revamped our approach to competitive intelligence. This led to a 60% utilization rate of Klue, our competitive intelligence tool, through initiatives like simplifying battlecards and sharing a regular competitive newsletter.Under my leadership, the team developed five core Sales Plays for specific client types in our Segment Enablement Hub on Highspot. By the end of 2023, these materials received over 16,120 internal views and contributed to more than $2 million in revenue.I also led enablement efforts supporting PitchBook's largest M&A activity, following our parent company's acquisition of LCD. This included creating content and programs to help our new business teams sell a new dataset and enhanced product. Additionally, I supported account management teams in migrating thousands of clients from a legacy product.These accomplishments highlight my commitment to driving strategic changes and maximizing opportunity conversion across the teams I support.

I led Go-To-Market (GTM) enablement, most notably through a 90-minute quarterly virtual product roadmap presentation for the entire company. Partnering with the product team, I highlighted impactful features and created materials tailored to key client types to boost conversion efforts across the funnel, especially for Tier 1 releases.I also spearheaded a major content governance project to elevate high-impact content in Highspot. Additionally, I played a key role in updating and relaunching Klue, our Competitive Intelligence Tool, resulting in 935 active users and a 74% rolling utilization rate.Furthermore, I organized and hosted the quarterly PitchBook/NVCA Venture Monitor webinar, featuring external VC expert panelists, attracting over 1,000 registrants and hundreds of attendees each time. These efforts demonstrate my ability to lead initiatives that improve processes, optimize tools, and directly impact revenue.

I collaborated with product and multimedia teams to produce monthly sales updates for over 20 global Sales & Account Management teams, enabling rapid dissemination of product news. This contributed to a 115% Net Renewal Rate in 2022. I also shaped the messaging for PitchBook's Research Process, which influenced content creation and drove $3 million in revenue in 2023.In addition, I established a monthly Go-To-Market (GTM) Enablement Council to align departments on the product roadmap and related content. I organized monthly deep-dive presentations for the SDR team, including easy-to-reference, printable materials for engaging identified leads.Lastly, I hosted PitchBook-NVCA Venture Monitor webinars with VC industry experts. These initiatives highlight my ability to contribute to impactful projects across the business, from creating sales tools and managing programs to strategic planning and content organization.

• Supported PayScale Insight update and migration of over 2000+ customers to updated product. • Planned and led product EOL campaign for PayScale MarketRate, moving over 1300+ customer accounts to updated product. • Strategically designed new product demo environment to jointly include demo stories, customer use cases, and targeted business segment values.• Led industry certified workshops on updated PayScale product features and business impacts.

• Managed new and renewing customers through account implementation for PayScale Insight and PayScale Benchmark subscriptions. • Managed onboarding projects for a shifting rotation of 30+ customers, ranging from small, privately owned start-ups to large, multinational companies.• Provided virtual training for customers, seeking to identify their project goals, learning styles, and unique pathways to confident use.

• Worked directly with CEO to align business strategies and goals with the technology needed to create and maintain success. • Authored all Onboarding and Off-boarding procedures, including technical instructional guides, videos, and presentations.• Supported Google Apps, password management, document troubleshooting, graphic manipulation and general networking.• Weekly facilitated training for new and current employees offering best practices to better utilize technology to meet business solutions.• Implemented initial branding for company and partnered with President/CEO to create basic style guide and color scheme for all company documents.

Recruited to be an ambassador and trainer at one of the most innovative Apple Stores in the world (Grand Central Terminal). Daily supported Apple's loyal and growing customer base through dedicated troubleshooting and complete repair of all Apple products. Utilized skilled problem-solving and people skills to offer support, advice and technical know-how to users of all kinds.

Supervised and supported a 6-person training staff in all customer-facing interactions. Pioneered local Apple volunteer opportunities, including monthly presentations at the Mac Club of the Laguna Woods retirement community.