Active Directory Administrator⦁ Fielded day to day calls during business hours from users requiring assistance accessing their system via account management options in Active Directory.⦁ Developed support protocols whenever new hardware was installed.SharePoint Administration⦁ Triaged and resolved issues faced by users when operating between SharePoint and OneDrive.⦁ Trained new employees on the effective use of SharePoint and common issues faced in its use.⦁ Developed project map to be used and implemented in the migration of on premise data into the cloud.Printer Administration⦁ Leveraged PrinterLogic in the management and maintaining of Printers across the majority of the company via cloud based infrastructure support.⦁ Provided support for agents in the field dispatched to either setup new locations or triage issues at existing locations.⦁ Worked with networking team in the setup of new office locations and ensuring smooth transition of staff when it came to accessing printers on the newly established network.Cloud PC Administration⦁ Provisioned and assigned cloud resources to new local and offshore agents utilizing Azure automation best practices.⦁ Managed and maintained hybrid resources using Intune Admin Center.⦁ Kept documentation of Active Directory groups detailing their function and correlation to cloud resources being assigned.Training and Coaching⦁ Developed and delivered training sessions for new hires and existing team members.⦁ Covered technical processes, troubleshooting techniques, and customer service best practices.⦁ Created training materials, manuals, and documentation.⦁ Designed user-friendly guides for software, hardware, and system procedures.⦁ Monitored trainees’ progress and provided constructive feedback.⦁ Demonstrated effective problem-solving during training scenarios.⦁ Collaborated with other trainers and team leads to align training strategies

Active Directory Administrator● Created and maintained AD environment management documentation on an as-necessary basis.● Developed support protocols whenever new hardware was installed.● Performed identity data correlation and provide reports to client● Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration.● Developed and maintained backup and recovery practices and procedures which will be executed by network and production coordinators.Microsoft Office Tech Support Engineer● Provided worldwide technical support for Microsoft services online.● Responded to customer tickets and critical alerts 24x7 on a rotational basis via phone or remote access.● Installed, configured, tested and maintained OTS software for clientele via G2A, Bomgar and ConnectWise remote access applications.● Submitted documentation to issues in the knowledge base for internal/external usage.● Maintained multiple data centers running Windows Server 2003 & 2008 accessed through Citrix, Remote Desktop and Web clients

This time frame consisted of two different work environments that my services were contracted out to, one being Apple and the other Cabela's. Apple+ Provided outstanding service to clients regarding technical issues with a broad range of Apple devices.+ Provided fine tailored support to customers experiencing problems regarding the official apple website and its use.+ Kept up to date daily, with any changes to the Apple product environment to provide accurate up to date information to assist in the troubleshooting process with increased efficiency. Cabelas+ provided support to customers calling in to make purchases via the yearly Catalogue.+ Helped manage, place and research orders by customers to not only address and resolve concerns, but provide insight in recommending new products towards them.+ Achieved the highest sales goal in my department for two separate months.+ Gained extensive knowledge of products offered by Cabela's in order to more efficiently assist in the purchasing process.

+ Planned, implemented, and participated in floor activities that enhance the social, educational, community, and personal development of residents. + Conducted periodic floor meetings for the purpose of planning programs and activities, disseminating information, and explaining residence hall policies and procedures. + Related well to individuals of all ethnic, racial, cultural, and religious backgrounds, encouraging better understanding of cultural diversity and individual differences on the floor and in the residence hall.+ Received and promptly processed requests for maintenance repairs and custodial needs received from residents. + Assessed the physical condition of rooms before and after occupancy, preparing and filing the appropriate form with the immediate supervisor in a timely fashion. + Designed and implemented an update to the Room Designation System to better keep track of current tenants and issues via Excel.

+ instructed staff in the set up, usage and management of technical hardware in accordance to IT Security protocol.+ carried out scheduled routine-maintenance and upgrades of obsolete equipment.+ Expanded upon the cable management of hardware present in office, maximizing spatio-economic efficiency.