Dannielle Paula M. Email & Phone Number

Utrecht, Netherlands

• Answer questions from customers that need a technical activity.
• In charge of technical mobile app configuration, etc.
• The initial point of contact in the event of a technical mobile app escalation.
• Provides first-line support in the investigation of customer (technical) issues, including checking logs, reproducing the problem, and acting appropriately (solving, creating a workaround, or escalating to the.
• Perform precise technical actions such as activation pass changes, personal data changes, and mobile pass queries.
• Responsible for Customer Service monitoring and dashboard, as well as verifying and monitoring activities in the Customer Service backlog (e.g., looking for trends in customer (technical) inquiries).

• Working with senior management and business stakeholders to design, develop, document, anddeploy high-quality business solutions on IBM DataStage using industry best practices.
• Led the overall process of communicating the status, technical issues, and creative solutions toother technical resources and stakeholders using ETL.
• Management of 2 FTE IBM Datastage and ETL delivery team.
• Design and global deployment of ETL data migration from IBM Datastage.

• Set up improvement calls to increase collaboration between onshore and offshore. This resulted in a better understanding of database migration from JDE to SAP.
• Led, estimated, and provided solutions for an existing system for a Coffee and Luxury Goodscompany that optimized the system and provided value to the company.
• Using Windows PowerShell and MySQL, created conversion automation for the data migrationprocess.