Daniel Palomares Rodríguez Email & Phone Number

Warsaw, Pl

Warsaw, Mazowieckie, Poland

𝐏𝐫𝐨𝐦𝐩𝐭𝐥𝐲 𝐀𝐝𝐝𝐫𝐞𝐬𝐬𝐢𝐧𝐠 𝐑𝐞𝐩𝐨𝐫𝐭𝐞𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭𝐬Proactively respond to service incident reports, meticulously identify root causes, and expediently trigger the incident management protocol.𝐄𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧Establish and maintain transparent lines of communication with pivotal stakeholders, including the Business, Senior Leadership, and external partners, especially in instances involving significant issues.𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧Relentlessly refine and adapt the incident management process to ensure its peak performance and alignment with evolving business imperatives.𝐂𝐨𝐦𝐩𝐫𝐞𝐡𝐞𝐧𝐬𝐢𝐯𝐞 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐟𝐨𝐫 𝐔𝐩𝐩𝐞𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭Deliver succinct and enlightening weekly and monthly reports tailored for senior leadership, presenting a holistic view of incident management activities and relevant metrics.𝐎𝐰𝐧𝐞𝐫𝐬𝐡𝐢𝐩 𝐨𝐟 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬Assume stewardship of multiple critical internal processes within the Incident Management department, guaranteeing their seamless execution and continuous enhancement.𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞Actively contribute to task automation initiatives utilizing VBA (Visual Basic for Applications) and Microsoft Power Automate, streamlining incident management processes for heightened efficiency.

Madrid, Spain

𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐎𝐯𝐞𝐫𝐬𝐢𝐠𝐡𝐭Responsible for overseeing the operational aspects of a diverse portfolio comprising 10+ high-profile Premier accounts, including Fortune 500 clients.𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭Act as the primary point of escalation and a proficient liaison between Elavon and esteemed clients within my portfolio, ensuring the highest level of service and satisfaction.𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐈𝐬𝐬𝐮𝐞 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧Proactively identify and address potential issues through vigilant and continuous account monitoring, ensuring the smooth operation of client accounts.𝐓𝐚𝐢𝐥𝐨𝐫𝐞𝐝 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠Proficiently create comprehensive reports customised to meet the specific requirements and expectations of our valued clients, providing transparent insights into their account performance.𝐂𝐥𝐢𝐞𝐧𝐭 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞Conduct regular, scheduled follow-up meetings on a weekly or biweekly basis with clients to maintain strong relationships, address concerns, and ensure the consistent delivery of an exemplary customer experience.

Warsaw, Poland

𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐞 𝐂𝐚𝐫𝐝 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 (𝐄𝐌𝐄𝐀 𝐑𝐞𝐠𝐢𝐨𝐧)Serving as the dedicated account manager for the Corporate Card program within the EMEA region, responsible for ensuring premier service delivery to valued clients.𝐅𝐨𝐫𝐭𝐮𝐧𝐞 𝟓𝟎𝟎 𝐂𝐥𝐢𝐞𝐧𝐭 𝐏𝐨𝐫𝐭𝐟𝐨𝐥𝐢𝐨 𝐎𝐯𝐞𝐫𝐬𝐢𝐠𝐡𝐭Managing a diverse portfolio of 40+ Fortune 500 companies, offering tailored financial solutions and building strong client relationships.𝐏𝐫𝐢𝐦𝐚𝐫𝐲 𝐄𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧 𝐏𝐨𝐢𝐧𝐭 𝐟𝐨𝐫 𝐂𝐢𝐭𝐢𝐛𝐚𝐧𝐤 𝐂𝐥𝐢𝐞𝐧𝐭𝐬Functioning as the primary point of contact and escalation for clients, bridging the gap between Citibank and its prestigious clientele, ensuring timely issue resolution and client satisfaction.𝐃𝐞𝐥𝐢𝐧𝐪𝐮𝐞𝐧𝐜𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠Proactively conducting delinquency follow-ups to mitigate risks and uphold account integrity, while also delivering comprehensive weekly reports to clients, offering transparency and strategic insights.𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐂𝐚𝐫𝐝 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐒𝐞𝐭𝐮𝐩 𝐚𝐧𝐝 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞Facilitating the seamless setup and ongoing maintenance of corporate card programs, guaranteeing clients' access to a robust suite of financial tools and services.

Warsaw, Poland

Warsaw, Poland

Alcobendas Y Alrededores, España

Madrid Y Alrededores, España