Prakash Durai Email & Phone Number

Chennai, Tamil Nadu, India

Chennai Area, India

As product manager and a technology enthusiast, developed and implemented go-to-market strategies and product positioning for Financial services organizations. Passionate about driving digital adoption and innovation across the value chain in financial services management, and democratizing financial advice through technology solutions.Mapped customer journeys for various financial service products and processes to identify gaps, benchmark competition, take up the process improvements with stakeholders across the organization and ensure execution to achieve superior omni-channel customer experience. Developed DIY strategies to enhance online experience, measurement dashboard to monitor & enhance the digital channel optimization.Responsible for digital product development and management, process improvement and re-engineering; focusing on building more in-house/online STP journeys across financial products, optimize new business origination & service processes to increase digital footprint.

Led the transformation of mortgage lending processes by identifying inefficiencies and implementing strategic improvements, enhancing productivity and customer satisfaction. Conceptualized, designed, and executed an innovative digital mortgage platform that streamlined the entire mortgage lifecycle, from customer onboarding to loan servicing, achieving significant efficiency gains.Engineered revolutionary changes in mortgage lending, reducing the Turnaround Time (TAT) for loan sanctioning from 50 days to an industry-leading 5 days, optimizing workflows and minimizing delays. Developed effective omni-channel experiences for employees, customers, agents, and partners, fostering collaboration and ensuring seamless communication and coordination throughout the mortgage lifecycle. Major solution differentiators were robust credit decision engine leveraging advanced algorithms and data analytics to expedite credit evaluations while upholding high standards of risk management. An effective BPM component to streamline and orchestrate processes for each product. Real-time communication tools and document sharing capabilities, enhancing collaboration among financial advisers, credit underwriters, operations, and service partners.

Implemented a strategic solution to manage an extensive network of enterprise optical retail chain stores across the country. The solution integrated advanced tracking systems for inventory and shipments, offering stakeholders real-time visibility and control over the supply chain and store stock levels. It also provided comprehensive control over unique order fulfillment processes, including ordering, lens fitting, testing, and dispatch to stores.Developed a groundbreaking waste management platform to organize the operations of unstructured waste paper collection. Created an omni-channel experience for waste collectors, customers, and paper manufacturers, enhancing collaboration and efficiency. Strategically designed the platform using modern web technologies to significantly streamline operations in waste collection, segregation, repacking, order fulfillment, waste auction, and vehicle tracking.Led the Strategic Business Unit, driving overall business strategy and performance. Oversaw project delivery, technical leadership & solution architecture.

Chennai, Tamil Nadu, India

It all started with an endeavor to create a customizable solution to address the operational challenges with the existing rigid ERPs in the industry. Designed and developed the Integrated Business Automation System (IBAS), an enterprise solution to streamline critical business processes order-to-cash, procure-to-pay, make-to-order, production planning, finance & control, costing, HR. The solution was aimed to deliver significant improvements in process efficiency, cost reduction, and productivity across client organizationsSuccessfully implemented enterprise wide solutions for companies with revenues ranging from $100mn to $100bn demonstrating solutions versatility. Demonstrated strong leadership and project management skills in guiding cross-functional teams through the development and implementation phases of the ERP.Leveraged expertise in multiple business domains to deliver a comprehensive and adaptable business solution, addressing unique industry challenges across discrete manufacturing, sales & distribution, IT-enabled services (ITES), finance & insurance services, and FMCG sectors.Created specialized SaaS solutions for compliance requirements such as XBRL, cost reporting, and financial reporting, enabling businesses to meet regulatory standards efficiently.Excelled in diverse roles including consultant, practice head, technical architect, and solution architect, providing strategic direction and technical leadership.

Chennai, Tamil Nadu, India

Instrumental in architecting cutting-edge supply chain platform (OneSCM) to enhance collaboration, efficiency, and transparency across all stakeholders. The platform was strategically designed to leverage modern web technologies & significantly streamline operations in procurement, warehouse management, sales & distribution, packaging, and logistics. The platform included optimizing warehouse layout for efficient picking and packing, automated reordering, demand forecasting, route optimization, fleet management and real-time visibility into the entire supply chain.Played crucial roles from engineering lead, through product manager, and implementation consultant, ensuring comprehensive understanding and execution of the platform’s deployment. Successfully onboarded significant brands from Automobile, FMCG, Oil & Gas, Fleet & Logistics and Pharmaceuticals, showcasing the platform’s adaptability across different sectors.

Bachelor Of Engineering (B.E.), Electrical, Electronics And Communications Engineering

Mathematics And Computer Science