Dicky Pratama Email & Phone Number

Jakarta Metropolitan Area

• Implemented resource cost optimization, resource cross utilization & time utilization optimization and reducing claim process times by 14%.• Built predictive model and scorecard using Python to achieved lapse prevention by 9%.• Supported data analytics for business, such price point analysis, billing analysis, NPS analysis and persistency analysis to improved total gross written premium by 6% in 2022.• Developed SQL queries to extract and analyzed customer data, identified trends and patterns to informed strategic decision making within the Customer Operations departement.• Cleansed and processed customer data using SQL to identifed key metrics such customer satisfaction ratings, claims processing times and claims resolution rates. Used Tableau to delivered comprehensive and actionable report for the Customer Operations department.

Greater Jakarta Area, Indonesia

• Consolidated end to end service for clients. Managed process of research projects to completion, including field research, data processing, report writing. Attained client satisfaction by 90% plus.• Reduced data processing time by 30% by automating data cleansing and analysis processes.• Analyzed qualitative and quantitative data using SPSS, NVIVO and program for survey based. Performed statistical analysis such hypothesis testing, conjoint, regression, correlation, logistics & structural equation modeling.• Directed 8 successful projects in various areas such pricing, customer satisfaction, segmentation, product test, market sizing and brand index.

Ketapang, West Kalimantan Province

• Delivered internal daily, weekly & montly reports using Microsoft Excel, Macro VBA and QlikView.• Conducted production performance review and production planning & control with all estate manager. Applied production optimization to intensified yearly production performance by 17%.• Prepared recapitulation of operational data, production rank and creating maps (low yield, harvest roundup & chemist roundup). Processed demographics data, regional characteristics and palm oil production analysis to improve production forecast accuracy by 90%.

Middle Kalimantan

Paguyaman, Gorontalo

• Led 22 branch personnel in sales, AR collection & branch operational. Accelerated branch overall performance by 10% growth every month.• Expanded market to new areas, 3 new dealers partnership and increased branch sales up to 40%• Developed marketing program and strategic relationship with dealers. Assessed local market conditions, identified current and prospective sales opportunities to achieve sales target.• Performed data analysis to create weekly reports and achievement of work program refficiencyn.

South Jakarta

Malang City, Indonesia

• Examined exporter’s documents, • Prepared export insurance policy, • Conducted field survey of goods to be exported and prepare export insurance documents.