• Act as the primary point of contact for Enterprise customers by executing a detailed rollout plan created in partnership with the customer, proactively driving the customer through completion of their rollout, and leveraging project management skills to reach various milestones• Showcase executive presence through the ability to build trust, influence customers, manage expectations and own a plan that others will follow (internally and externally)• Partner with COO's to gain deep understanding of brand operations and create best practices and process to drive successful implementation and adoption across all locations• Proactively partners, communicates and collaborates with cross-functional teams such as Sales, Restaurant Success, Hardware Operations, and Integration partners to ensure all milestones are completed within timeline expectations and executed successfully• Articulate and advocate needs of the customer to internal teams and leverage partnerships to ensure issues are addressed with timely resolution• Identify opportunities for improvement throughout the various stages of the customer journey and demonstrates strategic thinking to drive change

- Responsible for managing the entire onboarding journey and relationship with the client while creating & executing detailed onboarding plans and trainings, utilizing exceptional project management and critical thinking.- Working with a constantly rotating book of business of over 150+ restaurant owners and managers to ensure they are ready to bring their new POS system package online. - Conducting remote site assessments to determine and understand the business needs of clients, make recommendations, and communicate those needs to the project resources. - Overseeing the configuration and installation of the POS system to the customers' unique needs in order to maximize the benefits of their Toast software and hardware package.- Administering and managing training for all restaurant owners and staff on the Toast product specific to the configurations of the system for clients’ business needs and workflow. - Teaching customers how to leverage the system to create operational efficiencies and positively impact profits through an improved guest and staff experience.

Promoted to manage event content, schedule planning and speaker engagements as the principle liaison coordinating opportunities throughout the event lifecycle with external partners.Selected Highlights:- Successfully launched and oversaw a B2C event in partnership with Outside Magazine to bring the pages of their magazine to life by managing brand activations throughout the show cycle and coming up with unique activation ideas for attendees to participate in resulting in total brand activations of $1.2M with a total of 6,000 attendees over the two day show.- Efficiently managed digital webinars and live interviews with experts and speakers for the digital marketing show, madconNYC, that became entirely virtual after COVID-19.− Tracked and scheduled all digital content, pre-booked speakers and experts for webinars and Instagram live session and assisted in monitoring weekly webinars for 3 months, personally hosting 3 Instagram live sessions. − Pulled in roughly 200 registrants for each webinar and more than 50 views for each Instagram live session.− Partnered with the Event Director to spearhead main stage programming and facilitated an enhanced user experience with interactive activations onsite for key customers.

Promoted to provide team leadership for sponsorships and advertising totaling $40M while simultaneously operating as Sponsorship Fulfillment Manager for full B2B show portfolio.Selected Highlights:- Managed a team of 8 employees, owning new employee on boarding and role development through scheduled group training and 1:1 sessions, while implementing and maintaining procedures and policies to ensure exceptional team performance. − Provided polished educational materials and weekly check ins for new hires and existing team members that resulted in smooth transitions into the role and improved daily processes. − Supported the SFM department in managing all sponsorships and advertising for B2B shows, helping the team maintain and fulfill more than $60M worth of sponsorships and advertising.

Quickly promoted and successfully managed the ongoing supervision and execution of all Exhibitor Sponsorship programs, customer inquiries, exhibition logistics, and overall execution against customer experience throughout event lifecycle.- Managed, executed, and fulfilled, on a timely basis, all Media sales within assigned B2B show portfolio totaling $13.6M for PGA Las Vegas and Orlando, Global Gaming Expo, JCK Las Vegas, ISC West.- Administered the complete print and digital material process, including production timelines, liaising with graphic designers, proofreading, and ensuring clarity of the message and consistency with strong attention to detail

Promoted after just one month in previous position to work closely with 3rd party vendors and internal departments to guarantee a seamless customer experience for all trade show fulfillment needs and inquiries.- Selected as key point of contact for the Event Management team and all Exhibiting customer inquiries, while managing 500+ customers to ensure effective execution of exhibitor requirements across the show portfolio.

Quickly promoted to work with Senior Management and Directors in maintaining the scope and direction of each Enterprise Architecture (EA) project that was on schedule.- Conducted enterprise data analysis, design, planning, and implementation, using a comprehensive approach at all times, for the successful development and execution of strategy, and made decisions that affected EA projects on a regular basis- Identified resources needed to monitor the EA progress and developed an understanding of Reed Exhibitions business functions and their support of HPCC business objectives.

Accountable for database management, booking contracts, and booth space for thousands of exhibitors per tradeshow, distributing and tracking exhibitor manuals, sales kits, and correspondence throughout the production.

Planned and executed exceptional sponsorship and hospitality activations for Fortune 500 clients including IBM, AIG, and Mars Chocolate.- Provided event management services and counsel with an emphasis on client hosting programs at the USTA U.S. Open and Super Bowl XLIX.- Managed onsite client satisfaction, guest experience and logistics including event vendors, food and beverage planning, database management, and budget reconciliation.- Prepared and presented proposals for venues, lodging, guest premiums, room drop distribution plans, as well as market and competitor’s research data.- Tracked budgets exceeding $250K throughout the planning, activation, and post event processes

• Created, implemented and tracked digital campaigns for email, social media, and promotional/sales literature for a leading luxury landscape design firm in CT and NY. • Produced video presentations for promotional events and customer acquisition channels. • Reported directly to President on all marketing activities targeting business development.

• Managed solicitation and collection of in-kind donations for the silent auction at the organization’s largest annual event, “Always Remember Gala” both in-person and through CharityBuzz.com.• Supported on-site event management team by coordinating with Secret Service for VIP guests Hillary Clinton and NYPD Commissioner Raymond Kelly and assisted the team with tracking reservations for over 200 attendees.• Reported and tracked donations directly to the Founder to ensure alignment on financial records. • Coordinated and supported social media campaigns with the Marketing and Communications teams.

• Served as client liaison for QB Online Stores: Advised clients on online storefront creation, homepages, expanding product offerings, and customizing web presentations in order to expand sales. • Collated, analyzed, and reported weekly downloads, sales, and order data for the company’s mobile application and presented the same to the firm’s President and Director of Marketing.• Created and updated content across Facebook and Twitter generating an increase in page views, followers, and engagement.• Collaborated directly with the Director of Marketing to collect and analyze SEO data to determine ROI.

• Co-managed 30 lifeguards and administered frequent emergency response skills training and tests, while enforcing employee guidelines and disciplinary procedures.• Responsible for assisting the director in managing a budget of over $100,000 and filing bimonthly payroll.• Provided training and orientation on waterfront policies and procedures for new hires.

• Ensured the safety of over 700 patrons per day by executing lifesaving techniques quickly and efficiently, and worked in a team environment, supporting lifeguards and town personnel.• Certifications: CPR, First Aid, Waterfront, Defibrillator, Deep Water Search and Recovery