Douglas Rowland Email & Phone Number

Upstate Ny

Dealer Development Representative for Syracuse, Rochester and Albany, NY. Marketing full spectrum indirect automotive loan products to franchised and independent auto dealers.

Syracuse, New York Area

Marketing of non prime and sub-prime loan products, internet based customer lead product and extended vehicle service contract to new and used automotive dealerships in Syracuse, Rochester NY and surrounding areas.  March 2013 northeast region ASM of month with 144% of contract goal and 103% of application goal Loan application goal has been surpassed each month by an average of 108%, including an overall increase of 126% since July 2011. Maintained sold out territory for Road Loans Loan account goal has been exceeded each month by an average 104.8%

Manager of franchised new and used car Finance and Insurance department. Obtain competitive and profitable indirect automotive financing for prime, non-prime and leasing customers. Establish and maintain superior working relationships with several finance sources. Member of Presidents Club with performance consistently in the top 5% of the companyAverage gross profit per retail sale of $1200 plus, exceeding national average by 225%

Marketed loan products to new and used car dealerships in Delaware, Maryland, and Pennsylvania. Promoted multiple product lines to support up to 69 accounts. Established long term relationships with key decision makers through exceptional market and product knowledge. Developed and implemented effective analytical sales presentations to highlight product benefits. Provided product training on daily basis for customers individually and in small groups to increase appropriate usage. Monitored and reported account performance and took corrective action. Gained superior knowledge of credit, underwriting, documentation and funding policies. Able to interact with both internal and external customers to maximize opportunities. Ø Increased territory volume 240%Ø Consistently ranked 1st or 2nd in region for unit volumeØ Achieved 100% regulatory compliance by maintaining thorough knowledge of all Wells Fargo products, programs, policies, and procedures

Promoted to progressively more responsible sales and management positions within company, gaining General Manager position in 2003 due to exceptional performance. Directed daily operations of company producing $3.3 million in gross profit annually for sales, service, and parts. Supervised 7 departments and staff of 50 employees. Initiated sales plans and promotions to produce maximum revenue. Through of all showroom sales functions, including, sales training, deal desking, closing, inventory management and F&I. Led by example to increase employee performance. Ø Achieved Chrysler’s exclusive Five Star Rating Award for excellence in customer satisfaction every year with companyØ Managed sales of $6.5 million in new and pre-owned automobiles and increased profits $250,000 annually by raising per unit sold profit 9.47%Ø Established Business Development Center to conduct follow-up surveys and addressing customer service and retention issues leading to 94% Sales Satisfaction Index

New Car Sales Manager

progressively promoted during tenure postions held included credit analyst, collections manager, dealer relatations manager and credit manager

B.S., Business Administration/Minor In Accounting

Activities and Societies: Intercollegiate Ice Hockey

Certificate Of Excellence, Effective Speaking And Human Relations

Dealer Development, Finance And Insurance Manager