Detail-oriented IT professional and Tech enthusiast with a proven track record in desktop support, network configuration, and implementing advanced Generative AI solutions. Skilled in troubleshooting hardware, software, and network issues with a focus on delivering exceptional customer experiences and driving business efficiency. Expertise in developing AI-powered chatbots, fine-tuning LLMs, and creating secure IT infrastructures with excellent communication skills and interpersonal skills. Committed to leveraging technology to optimize organizational operations and foster growth.CORE SKILLS:IT Support: Hardware/Software Troubleshooting | OS Installations | Desktop SupportNetworking: DHCP, DNS, VPN, QoS, ACLs | Secure Network Design | Cisco VoIPGenerative AI: AI-Powered Chatbots | Fine-Tuning LLMs | Prompt Engineering | AI Use Cases | Generative AI Development ToolsCloud Platforms: Google Cloud | Azure AI Development: REST APIs | Document Indexing | Chatbot Workflows Virtualization: VMware ESXi, vCenter, ThinApp | Citrix ProductsSecurity & Monitoring: Snort, Nessus, ZabbixCollaboration Tools: Microsoft 365 | Slack | ZoomDocumentation: Technical Reporting | System Documentation