Automate proceses using PowerShell, connecting to different databases and Graph API. (Among other platforms and systems)Manage the Intune platform as well as SCCM.Create PowerBI reports by either using already clean data or data generated, cleaned and sorted by a PowerShell, R or Python automations.Develop PowerBI graphics. Manage print servers.Create MS SQL queries to generate reports.

Metallic SaaS Support.Cloud and On-Premise data backups.

Microsoft Support Engineer - Virtualization Team

Main Responsibility:->Provide Premier support to Microsoft's MDM (Intune). • Tools used: o Intune (MDM) o Azure Active Directory (to auto-enroll devices into MDM) o Office 365 (MFA activation, troubleshooting and account management) o PowerShell (to troubleshoot MDM deployment packages and enrollment) o MAM (Mobile Application Management configuration and troubleshooting) o SCCM (Configure enrollments and app deployments) o MSSolve (ticketing system) o Rave (ticketing system)Additional Responsibilities: ->Mentor Case cycle and handling procedures. Troubleshooting guidance. Customer service.->Occasional product trainer Guide and train new hires for our account.->Junior data analyst assistant Case assignment tools and reports to analyze the workload. Report to analyze the status of a case. Implementation of different databases in order to create reports for analyzing the lifecycle of a case and identify trends that could lead to positive or negative CSAT. Creation of a report to analyze the usage of our test devices for security and to identify deficiencies and needs, that will lead us to purchase what is needed for our team.->Device administrator Handling procedures. Inventory lists. Usage reports. Purchase orders.->Administrative Create monthly Weekend-Coverage schedules for our co-workers.

Capital One, Fraud Identity Agent.

Customer Service Representative for AT&T.