I research the way people think, act, and feel as customers.

Research Strategy, Design, Tools, Execution, Analysis, Synthesis & Documentation Work with Product, Marketing, Customer Success, Sales, and Engineering to perform research and share results across the company. Make informed recommendations based on research and ensure accountability for implementation of recommendations Help cultivate a 'culture of research'

Asana product expert and business process specialist and first member of the Customer Success team. Work with select customers to ensure their success with Asana. Develop, measure and perfect our Customer Success program. Develop and test educational resources and content for customers. Work with Product, Marketing and Sales to utilize trends and insights from customer relationships to improve our product and processes. Special focus on internal mentorship and communication processes.

Founding member of User Operations Team which provides Technical Product Support and Customer Service for Task and Project Management WebApp. We are liaisons between the Customer and the internal team.Owned priority support and pre-sales queues, user feedback reports for the product team, UO team metrics and efficiency, and administration/configuration of our internal support platforms and tools.

Provided Administrative support for leadership and the whole team. Responsible for office logistics, including an office move and event planning. Handled purchasing and reimbursements and other financial responsibilities. Played a role in whatever was needed that day in a fast-paced, small team start-up.

Walked Customers through the process of servicing their automobile. Organized schedule and called to remind existing customers a service was due. Assisted Customers through understanding the details of inspections and what additional services were recommended by Technicians. Processed payments and ensured the customer was scheduled for future services. Assisted Shop Owner with any office related coordination as needed, including records, logistics, scheduling, HR, financials and others.

Supported Director of scientific research laboratory in extensive administrative tasks: managed complex calendar; grant preparation; booked and organized complex domestic and international travel; managed public email account; booked facilities; purchasing,reimbursement and other financial tasks; hosted visiting professors and scientists; maintained websites and organized a weekly conference series.

Supported Director of Scientific Research Laboratory with administrative details. Maintain laboratory websites.

Organized live music selection, conceptualized and implemented decor and other logistics for weekly parties. Managed musician accommodation. Organized trips and events for 55-person house. Exhibited proactive approach towards house maintenance and operation.

Assisted Graduate students and Faculty with social and cultural psychology research conceptualization, administration, and analysis.